IT Support Leader: Hardware, SAP & IT Operations

MCSB Group; Bayan Lepas; On-site; MYR 47,000 - 67,000; Full time

Job summary

MCSB Group in Bayan Lepas, Penang, is seeking an IT Support Specialist to assist the project manager and team with IT services, hardware setup, and maintenance.

You will manage SAP purchase requests and invoicing in IT and procurement, coordinate with vendors for quotations and installations, control inventory, support end users and management, and help with meeting room AV and software updates. Diploma in CS/IS required; 1 year in a production IT role is preferred.

Qualifications

• Diploma in Computer Science/ Information System is required.
• 1 year working experience in support factory production environment.
• Good knowledge of TCP/IP networking (LAN/WAN).
• Strong hardware and software assembly, upgrades, repairs, troubleshooting and resolution skills.
• Able to troubleshoot PCs and laptops on various Windows versions.
• Able to work independently and be a team player.

Responsibilities

• Support project manager and team in IT services, improvement plans, and miscellaneous tasks.
• SAP – manage purchase requests and shopping cart support, and assist with invoice delivery within IT and procurement.
• Coordinate with vendors for quotations, IT hardware discussions, arrival, collection and installation.
• Inventory control and asset management for hardware and software.
• Resolve IT requests, manage system access, and coordinate operations for end users and management.
• Setup, install, troubleshoot and support IT hardware (PCs, printers, barcode devices, AV equipment).
• Setup and support company PDA, tablets, and mobile phones; maintain software configurations.
• Meetings room AV setup and support (projectors, conference equipment).
• Develop and maintain installation/configuration procedures and document standard processes.

Skills

IT support

Hardware troubleshooting

Windows OS

Networking basics

Team player

Independent worker

Education

Diploma in Computer Science/ Information System

Tools

TCP/IP networking

SAP

Asset management

Windows

Job description

MCSB Group in Bayan Lepas, Penang, is seeking an IT Support Specialist to assist the project manager and team with IT services, hardware setup, and maintenance.

You will manage SAP purchase requests and invoicing in IT and procurement, coordinate with vendors for quotations and installations, control inventory, support end users and management, and help with meeting room AV and software updates. Diploma in CS/IS required; 1 year in a production IT role is preferred.