IT Support Engineer

JaGaSolution; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

JaGaSolution in Petaling Jaya, Malaysia, is looking for a professional to oversee the daily operations of ANPR and Access Control systems. The role requires ensuring optimal functionality and serving as the primary escalation point for technical issues.

The ideal candidate will be responsible for coordinating with clients on system commissioning, user training, and post-installation support, ensuring seamless integration and performance.

Responsibilities

• Oversee the daily operation and performance of ANPR and Access Control systems.
• Serve as the primary technical escalation point for field and client issues.
• Coordinate with clients on system commissioning, user training, and support.
• Coordinate with clients on system commissioning, user training, and post-installation support.

Job description

• Oversee the daily operation and performance of ANPR and Access Control systems, ensuring optimal functionality of both hardware and software components.
• Configure, integrate, and fine-tune system settings according to specific project and site requirements.
• Serve as the primary technical escalation point for field and client issues, providing advanced troubleshooting and resolution support.
• Coordinate with clients on system commissioning, user training, and post-installation supp...