IT Software Engineer

CPI (Penang) Sdn. Bhd.; Bayan Lepas; On-site; MYR 60,000 - 90,000; Full time

Job summary

CPI (Penang) Sdn. Bhd. seeks an experienced IT Software Engineer to support, maintain, and enhance business-critical applications, ERP systems, and web applications within the organization. The role requires strong technical skills and proactive problem-solving in a manufacturing environment.

You will collaborate with IT teams and vendors to ensure system reliability, perform root-cause analyses, and contribute to project implementations and training as needed.

Qualifications

• Strong analytical, troubleshooting and problem-solving skills.
• Able to work independently and manage multiple technical issues.
• Good communication and teamwork abilities.

Responsibilities

• Ensure high availability and performance of business-critical apps 24/7/365.
• Administer ERP (SAP), manufacturing and enterprise apps; provide tech support.
• Troubleshoot issues and provide escalation-ready support to users and IT teams.

Skills

Analytical thinking

Troubleshooting

Problem-solving

Communication

Education

Computer Science / IT / Software Engineering degree

Tools

ERP SAP

Microsoft SQL Server

Web-based applications

Manufacturing systems

Job description

We are looking for an experienced and proactive IT Software Engineer to support, maintain, and enhance business-critical applications, ERP systems, web applications, and IT services within the organization.

Key Responsibilities

Ensure high availability, reliability, and performance of business-critical applications and systems on a 24/7/365 basis.

Administer, maintain, and provide technical support for ERP (SAP), manufacturing systems, and other enterprise applications.

Troubleshoot application and system issues and provide higher-level technical support to users and IT teams.

Monitor enterprise applications and business services, investigate system alerts, and perform necessary corrective actions.

Manage application-related incidents from investigation through resolution, including coordination and escalation to internal IT teams and external vendors.

Identify recurring system issues, perform root-cause analysis, and recommend improvements to prevent future incidents.

Monitor scheduled and batch operations, including backup, restore, data loading, and system jobs.

Develop, enhance, troubleshoot, and maintain web-based applications, corporate websites, and internal intranet applications.

Develop, modify, and maintain Microsoft SharePoint applications and solutions.

Work with Microsoft SQL Server, including database queries, troubleshooting, data extraction, and application support.

Generate technical and management reports using relevant monitoring and reporting tools.

Create and maintain technical documentation, application documentation, scripts, source code documentation, and user guides.

Develop training materials and provide guidance to end users on applications and systems.

Work closely with the IT Service Desk, infrastructure teams, management, and external vendors during major incidents.

Provide backup support for hardware-related matters when required.

Participate in software/application projects, system enhancements, implementations, testing, and other assigned IT initiatives.

Provide technical guidance to junior team members or subordinates, where applicable.

Job Requirements

Diploma or Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or equivalent.

Strong knowledge and/or hands‑on experience in ERP systems (SAP), manufacturing systems, Microsoft SQL Server, and web‑based applications.

Experience in application development, maintenance, troubleshooting, and production support.

Knowledge of Microsoft SharePoint will be an added advantage.

Good analytical, troubleshooting, and problem‑solving skills.

Able to work independently and manage multiple technical issues effectively.

Fast learner with a proactive and positive working attitude.

Strong interpersonal and communication skills.

Good command of written and spoken English.

Willing to provide support for business‑critical systems when required.

Added Advantage

Experience supporting ERP/SAP applications in a manufacturing environment.

Experience with system integration, databases, APIs, scripting, or automation.

Experience in application monitoring, incident management, and production support.

CPI was established in January 1990 and is situated in the Bayan Lepas Industrial Zone, Phase 4 Penang, Malaysia. The Company utilizes the latest TOSHIBA & NISSEI Injection Moulding Machines with robotics arm controlled systems. These include the latest Injection Moulding Machines, which is the "UH 1000 Series" of Super Precision Ultra High Speed & Pressure Injection Moulding Systems (for Super - Thin Wall & Long Flow precision parts) which having the following features: 10 times injection speed than the ordinary machine. Build in "SPC" control on moulding conditions. Our EMS division for box build operations is also poised for growth. As of today, CPI has produced over 1000 items of different products for various industries such as Telecommunication, Computer, Electrical and Electronics, Automotive, Leisure Marine Industry and also other Industrial plastics parts, that caters for local and as well as export market such as the United Kingdom, Australia, Germany, Switzerland, USA, Italy, Japan, China, Taiwan and Indonesia.

CPI was established in January 1990 and is situated in the Bayan Lepas Industrial Zone, Phase 4 Penang, Malaysia. The Company utilizes the latest TOSHIBA & NISSEI Injection Moulding Machines with robotics arm controlled systems. These include the latest Injection Moulding Machines, which is the "UH 1000 Series" of Super Precision Ultra High Speed & Pressure Injection Moulding Systems (for Super - Thin Wall & Long Flow precision parts) which having the following features: 10 times injection speed than the ordinary machine. Build in "SPC" control on moulding conditions. Our EMS division for box build operations is also poised for growth. As of today, CPI has produced over 1000 items of different products for various industries such as Telecommunication, Computer, Electrical and Electronics, Automotive, Leisure Marine Industry and also other Industrial plastics parts, that caters for local and as well as export market such as the United Kingdom, Australia, Germany, Switzerland, USA, Italy, Japan, China, Taiwan and Indonesia.