IT Retail Sales Lead: Drive Growth, Coaching & Ops

Thunder Match Technology Sdn Bhd; Kuala Lumpur; On-site; MYR 56,000 - 84,000; Full time

Job summary

Ideal candidates have at least 3 years in IT retail, strong English/Malay, and Mandarin is a bonus, with own transport. The role includes team development, stock control, and reporting responsibilities within a growing national chain.

Qualifications

• Candidate must possess at least SPM level and above.
• Required language(s): English, Bahasa Malaysia and Mandarin is an advantage.
• Minimum 3 years' experience in retail field especially selling in IT products (mobile, gadgets and networking).
• Developing sales strategies to meet revenue targets and making strategic decisions for branch growth.
• Understanding of products/services and upselling.
• Must possess own transport.
• Basic knowledge in Microsoft Word, Excel, Power Point and Outlook.

Responsibilities

• Lead sales efforts and motivate the team to achieve targets.
• Ensure excellent customer experience and resolve issues professionally.
• Oversee daily store operations to ensure efficiency and compliance with standards.
• Maintain strong product knowledge and communicate features/benefits.
• Train and guide the team, assist in recruitment and onboarding.
• Conduct regular stock counts and ensure product availability.
• Prepare management reports within the timeline.
• Perform any other ad-hoc tasks as required.

Skills

Sales leadership

Customer experience

Operations management

Product knowledge

Team development

Inventory management

MS Office

Education

SPM or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Ideal candidates have at least 3 years in IT retail, strong English/Malay, and Mandarin is a bonus, with own transport. The role includes team development, stock control, and reporting responsibilities within a growing national chain.