IT Production & Incident Support Analyst

DXC Technology Malaysia Sdn Bhd.; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical

Education support

Dental

Retirement benefits

Insurance

Job summary

DXC Technology Malaysia Sdn Bhd. seeks an IT Service Management/Business Analyst professional to support operations by resolving functional and technical issues, coordinating with IT and external vendors, and managing incidents in line with SLAs.

The role emphasizes root-cause analysis, change and release coordination, and thorough documentation. Candidates with ITIL and IT experience in financial services are preferred.

Qualifications

• 2–6 years of ITSM experience with ability to quickly acquire functional/technical understanding.
• Senior: >6 years in ITSM/Infrastructure or as an IT Business Analyst; finance/insurance preferred.
• Bachelors/Master in IT/Engineering/Finance with strong IT orientation.
• ITIL certification is an advantage.
• Experience with data feeding tools such as MQ and FTPs.

Responsibilities

• Resolve functional or technical issues by configuring systems or coordinating with IT/vendors.
• Manage and resolve technical incidents (minor to major) per processes and SLAs.
• Monitor root causes of production disruptions and recommend preventive measures.
• Perform daily operational checks and functional testing of applications.
• Maintain clear communication with business users, IT teams, risk functions.
• Participate in change management and release planning to mitigate risks.
• Coordinate testing during change windows or weekend releases.
• Update and enhance documentation for incidents and resolutions.

Skills

IT Service Management

ITIL

SQL (Oracle)

Data feeds MQ/FTP

Incident management

Ticketing systems (Remedy ServiceNow J

Analytical skills

Communication

Education

Bachelors/Master in IT/Engineering/Finance

ITIL certification advantageous

Tools

Remedy

ServiceNow

JIRA

Oracle SQL

Job description

DXC Technology Malaysia Sdn Bhd. seeks an IT Service Management/Business Analyst professional to support operations by resolving functional and technical issues, coordinating with IT and external vendors, and managing incidents in line with SLAs.

The role emphasizes root-cause analysis, change and release coordination, and thorough documentation. Candidates with ITIL and IT experience in financial services are preferred.