IT Lead Workplace Technology Group Solutions APAC & MEA

Ab Electrolux; Petaling Jaya; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading global appliance company is looking for an IT Lead for Workplace Technology Solutions in Petaling Jaya, Malaysia. This role involves supporting and maintaining digital collaboration services, ensuring security compliance, and enhancing user experience. With 9-12 years of experience in IT service delivery and strong communication skills, you will collaborate with teams across APAC. The position includes benefits like flexible working hours and medical coverage, reflecting the company's commitment to personal growth and development.

Benefits

Flexibility of work hours

Discounts on Electrolux products

Medical & Hospitalization coverage

Qualifications

• 9-12 years experience in IT Service Delivery and Digital Workplace management.
• Strong communication and customer service skills required.
• Familiarity with ITIL processes and metrics preferred.

Responsibilities

• Support excellent workplace technology experiences.
• Manage corporate printing solutions and optimize software costs.
• Lead and enhance PC lifecycle processes.

Skills

IT Service Delivery

Digital Workplace Management

User Experience

Vendor Management

Communication Skills

Education

Bachelor’s degree in IT, Computer Science or a related field

Tools

ITSM Tools

Microsoft 365

Job description

Be part of something bigger. Decode the future. At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home.

All about the role:

This is an IT Lead Workplace Technology Solutions role based in Kuala Lumpur, Malaysia. Electrolux Group Solutions team is strengthening its focus and capabilities in digital collaboration. As an IT Lead you will play a key role in supporting and maintaining the digital collaboration service. As essential part of the role is to adopt a common user experience regardless of geography, through a combination of software and hardware.

You will be responsible in supporting the client technology and digital workplace, video & telephony and SAM.

In your role you will report to the IT Manager Workplace Solutions APAC MEA, you will work in close collaboration with the APAC MEA Employee Experience team and Collaboration Solutions team and leverage APAC MEA Employee Experience team as the regional delivery force.

A Typical Day

Technology Excellence: Support excellent, modern and value focused workplace technology experiences. Proactively monitor all security compliance and avoid security vulnerabilities by focusing on remediation and improvements.

Lifecycle management: Support and deliver the IT workplace technology visions. Ensure a product lifecycle is tracked and explore opportunities to optimize. Maintain and support around Teams communication including voice, video and rooms. Evaluate and validate cloud applications/software cost and contribute to optimization initiatives.

User Experience: Understand the Electrolux users and stakeholders, their needs, and challenges for improvements. Service delivery: Ensure an excellent IT service delivery within the operational scope. Ensure operational KPI metric are met by internal and outsourced vendor and drive for improvement. Vendor management: Build a strong relationship with outsourced vendor for operational excellence and delivery. Manager outsourced vendors to meet specific deliverables and target.

Modern Device Management: Lead and enhance PC lifecycle processes including Windows Autopilot provisioning, standardized PC imaging, and modern deployment methodologies. Ensure seamless user onboarding and consistent configuration across devices.

Endpoint & Compliance Management: Administer and optimize Microsoft Intune for policy management, device compliance, configuration profiles, software distribution, and security baselines. Ensure all endpoints meet corporate compliance and security standards.

M365 Platform Excellence & Productivity AI Enablement

Provide advanced support, governance, and continuous improvement across Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, and Microsoft security & compliance capabilities.

Provide advanced support and governance across Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, and related security & compliance features. Drive adoption of new capabilities and best practices.

Lead the enablement and responsible adoption of Productivity AI solutions—primarily Microsoft Copilot and related AI features, by defining usage standards, security controls, and best practices. Drive measurable productivity gains through targeted use-cases, user adoption programs, and continuous optimization of M365 and AI-powered collaboration tools.

Printer & Peripheral Management: Manage and optimize corporate printing solutions, including driver deployment, queue management, usage monitoring, and the integration of printers into modern management platforms.

Lifecycle Management: Support and deliver the IT workplace technology vision through structured lifecycle planning for hardware, software, and cloud services. Continuously evaluate technology stacks to ensure they meet business needs.

Product Lifecycle Optimization: Ensure workplace technology products are properly tracked end-to-end, from introduction to retirement. Identify opportunities to simplify, modernize, or optimize through automation, standardization, and vendor improvements.

Teams Collaboration & Communication: Maintain and support Microsoft Teams including voice, video, and meeting room solutions. Ensure high-quality collaboration experiences across the region.

Cloud Application Governance: Evaluate, validate, and optimize cloud applications/software costs. Contribute to cost-management and vendor optimization initiatives through data-driven decision-making and technology rationalization.

Who You Are?

• Bachelor’s degree in IT, Computer Science or a related field.
• Proven experience (9-12 years) in IT Service Delivery, User Experience and Digital workplace management.
• Strong communication, interpersonal and customer service skills
• Experience with outsourced vendor service delivery.
• Growth mindset with a can-do attitude to work towards short term and long-term objectives.
• Familiarity with ITIL process and experience in ITSM tools and metrics.
• Highly motivated and willing to take ownership of all deliverables in Workforce Technology Solutions.
• Flexible & adaptable, able to work on tight targets.
• Ability to work on parallel initiatives in a constructive environment is critical.

Keeping you Healthy and Safe

We want you to return home in even better shape than when you started, so we need you to help us do this by making sure you follow a few simple steps. We need you to:

• Make sure you take reasonable care for your own health and safety, and
• Take reasonable care that what you do (or what you don’t do when you should have) doesn’t affect the health and safety of others, and
• Follow reasonable instructions that we might give from time-to-time, such as reporting incidents and hazards, and
• Follow policies or procedures, so long as it’s reasonable and we’ve told you about it, and
• Attend training that helps you to work safely

Where you’ll be:

You will be based in our Petaling Jaya office but may be required to other sites in APAC.

Benefit highlights:

• Flexibility of work hours.
• Discounts on Electrolux products and services.
• Medical & Hospitalization coverage.

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find more on: Electrolux APAC & MEA: https://www.linkedin.com/company/electrolux/life/apacmea/