IT Intern

2X; Kuala Lumpur; On-site; MYR 8,900 - 18,000; Part time

Job summary

2X in Kuala Lumpur is seeking an IT Support Intern to help maintain our technology infrastructure. You will gain hands-on experience in IT operations, troubleshooting, system administration, and cybersecurity while working with experienced professionals.

The internship offers practical skills in a fast-paced digital environment, with mentorship and opportunities to explore scripting and process improvements in enterprise IT.

Qualifications

• Currently enrolled in a Bachelor's degree program in Computer Science, Information Technology, Software Engineering, or a related field.
• Able to commit to a minimum internship period of 3 months.
• Passionate about technology, IT infrastructure, and solving technical problems.
• Proficient in Windows and Microsoft Office Suite; familiarity with macOS and Linux is an advantage.
• Understanding of computer hardware, networking fundamentals (TCP/IP, DNS, DHCP), and operating systems.
• Strong analytical, troubleshooting, and problem-solving skills with excellent attention to detail.
• Able to prioritize tasks, meet deadlines, and work effectively both independently and within a team.
• Eager to learn new technologies, automation tools, and IT best practices with a proactive growth mindset.
• Good communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• A customer-first attitude with a willingness to provide reliable and professional technical support.

Responsibilities

• Provide technical support by diagnosing and resolving hardware, software, network, and system issues across Windows, macOS, and Linux environments.
• Manage device deployments, software installations, user accounts, security configurations, and IT asset lifecycle while ensuring compliance with company policies.
• Support network infrastructure, VPNs, DNS, DHCP, VLANs, firewalls, backup systems, and monitoring tools to maintain secure and reliable operations.
• Improve IT efficiency by maintaining documentation, automating repetitive tasks through scripting, and contributing to continuous process improvements.

Skills

Troubleshooting

Technical communication

Team collaboration

Problem solving

Prioritization

Education

Bachelor's degree program in Computer Science/ IT

Tools

Windows OS

macOS

Linux

Microsoft Office

Job description

The Brief

As an IT Support Intern, you will play a key role in ensuring our technology infrastructure runs smoothly by providing technical assistance to internal teams. You'll gain hands‑on experience in IT operations, troubleshooting, system administration, and cybersecurity while working alongside experienced professionals. This internship offers an excellent opportunity to build practical technical skills in a fast‑paced digital environment.

Why Work With Us?

At 2X, technology is at the heart of everything we do, powering our teams to deliver exceptional digital marketing solutions for global clients.

As an IT Support Intern, you'll work in a modern environment where innovation, automation, and continuous improvement are encouraged. You'll gain exposure to enterprise-level IT infrastructure, cloud‑based collaboration tools, and security best practices used in a growing technology‑driven company. Our experienced IT professionals are committed to mentoring interns, providing real‑world guidance that accelerates both technical and professional growth. We encourage curiosity and give you opportunities to explore new technologies, scripting, and process improvements that make a measurable impact.

You’ll collaborate with cross‑functional teams, developing both your technical expertise and communication skills in a supportive workplace. At 2X, your ideas are valued, your learning is prioritized, and your contributions help create a reliable technology environment that enables business success.

Challenges You’ll Tackle

• Provide technical support by diagnosing and resolving hardware, software, network, and system issues across Windows, macOS, and Linux environments.
• Manage device deployments, software installations, user accounts, security configurations, and IT asset lifecycle while ensuring compliance with company policies.
• Support network infrastructure, VPNs, DNS, DHCP, VLANs, firewalls, backup systems, and monitoring tools to maintain secure and reliable operations.
• Improve IT efficiency by maintaining documentation, automating repetitive tasks through scripting, and contributing to continuous process improvements.

What Do You Need to Succeed?

• Currently enrolled in a Bachelor's degree program in Computer Science, Information Technology, Software Engineering, or a related field.
• Able to commit to a minimum internship period of 3 months.
• Passionate about technology, IT infrastructure, and solving technical problems.
• Proficient in Windows and Microsoft Office Suite; familiarity with macOS and Linux is an advantage.
• Understanding of computer hardware, networking fundamentals (TCP/IP, DNS, DHCP), and operating systems.
• Strong analytical, troubleshooting, and problem‑solving skills with excellent attention to detail.
• Able to prioritize tasks, meet deadlines, and work effectively both independently and within a team.
• Eager to learn new technologies, automation tools, and IT best practices with a proactive growth mindset.
• Good communication and interpersonal skills, with the ability to explain technical concepts clearly to non‑technical users.
• A customer‑first attitude with a willingness to provide reliable and professional technical support.