IT Helpdesk Support: Fast, Client‑Focused Tech

Logicalis; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Logicalis Asia Pacific is seeking a capable Helpdesk professional to handle incidents and service requests, communicating with customers and maintaining ticket records. You will coordinate with the service delivery team and ensure timely updates to clients.

The role requires IT infrastructure knowledge and strong communication, enabling effective cross‑functional collaboration and status reporting within a global, inclusive workplace.

Qualifications

• Basic skills and knowledge in IT infrastructure products (Network, Security and System).
• Exceptional written and verbal communication for customer facing interactions.
• Ability to manage relationships cross-functionally and report status.

Responsibilities

• Handling incidents and service requests via hotline and email, with SLA adherence.
• Create and update incident or service request tickets and communicate updates to customers.
• Prepare handover reports to Service Delivery Manager and next shift.

Skills

ITIL knowledge

Communication

Customer facing

Education

ITIL Certification

Job description

Logicalis Asia Pacific is seeking a capable Helpdesk professional to handle incidents and service requests, communicating with customers and maintaining ticket records. You will coordinate with the service delivery team and ensure timely updates to clients.

The role requires IT infrastructure knowledge and strong communication, enabling effective cross‑functional collaboration and status reporting within a global, inclusive workplace.