IT Executive

Bridge Data Centres; Sepang; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading data center provider is seeking an IT Executive to deliver comprehensive technical support for end-user computing environments in the Kuala Lumpur region. Responsibilities include troubleshooting hardware/software issues, managing user accounts, and ensuring compliance with IT security policies. The ideal candidate has over 3 years of relevant experience and a strong customer service focus.

Qualifications

• Minimum 3 years of relevant experience in IT support or desktop support roles.
• Proven track record in end-to-end IT operations including troubleshooting and networking.

Responsibilities

• Provide hands-on support for onboarding and offboarding processes.
• Troubleshoot and resolve issues in hardware and software.
• Perform routine IT maintenance such as OS/software installation.
• Manage user accounts and access rights in Active Directory and Microsoft 365.
• Ensure compliance with IT security policies.

Skills

Troubleshooting skills

IT compliance knowledge

Customer service

Tools

Microsoft 365

Active Directory

IT asset management tools

Job description

The IT Executive will be responsible for delivering comprehensive technical support for end-user computing environments in the Kuala Lumpur region. This includes managing hardware/software issues, user lifecycle management, IT compliance, and contributing to regional IT initiatives. The ideal candidate will demonstrate strong troubleshooting skills, a proactive attitude, and a commitment to IT operational excellence.

Key Responsibilities

• Provide hands-on support for onboarding and offboarding processes, including device setup and user access provisioning.
• Troubleshoot and resolve issues related to hardware, operating systems (Windows/macOS), Microsoft Office Suite, VPN/Wi-Fi/LAN connectivity, and collaboration tools (e.g., video conferencing, VoIP).
• Perform routine IT maintenance such as OS/software installation, upgrades, patching, and antivirus updates.
• Manage and maintain user accounts and access rights in Active Directory and Microsoft 365, including license assignment and password resets.
• Ensure compliance with IT security policies, enforce endpoint protection standards, and raise user awareness on cybersecurity practices.
• Maintain accurate documentation of IT assets, support tickets, troubleshooting guides, and internal IT processes.
• Provide remote and on-site support, delivering a high standard of customer service with clear communication.
• Assist in managing small to mid-sized IT projects, such as system rollouts, software migrations, and infrastructure upgrades.
• Support internal IT audits, contribute to policy creation, and ensure adherence to ITIL and SLA best practices.

Requirements

• Experience: Minimum 3 years of relevant experience in IT support or desktop support roles.
• Proven track record in end-to-end IT operations, including troubleshooting, networking, and infrastructure support.
• Experience supporting Microsoft 365, Active Directory, and endpoint management tools.

Technical Skills

• Strong knowledge in PC hardware, Microsoft OS/macOS, network fundamentals, and IT asset management.
• Familiarity with IT security concepts and tools.
• Proficiency in documentation, ticketing systems, and remote support platforms.

Preferred Certifications

• Microsoft Certified: Modern Desktop Administrator Associate (or MCSE)
• VMware Certified Professional (VCP) or equivalent

Added Advantage

• Project management exposure (software rollouts, migrations, upgrades)
• Basic understanding of cybersecurity principles
• Familiarity with Knowledge Management Systems (KMS)
• Strong analytical and strategic thinking
• Customer-first mindset with service excellence focus