IT Engineer - Field Operations

DIGIPHOTO ENTERTAINMENT IMAGING SDN. BHD.; Selangor; In loco; MYR 54.000 - 90.000; Tempo pieno

Descrizione del lavoro

DIGIPHOTO ENTERTAINMENT IMAGING SDN. BHD. is seeking an experienced IT Support professional to deliver L2/L3 field service across multiple sites.

You will diagnose and repair hardware, software, and network issues, support onsite equipment like POS systems, printers and scanners, and manage spare parts inventory. You will document activities in ITSM, coordinate with central teams, and perform preventive maintenance.

Competenze

• 3+ years of hands-on experience in IT Support, Field Service Engineering, or Systems Administration in a multi-site environment.
• Strong proficiency in diagnosing and resolving PC/laptop hardware issues, Windows 10/11, and common enterprise applications.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, basic routing and switching) and remote access technologies (VPN).
• Experience supporting specialized field equipment such as POS systems, printers, and industrial scanners.
• Familiarity with Active Directory administration and basic server maintenance/virtualization (VMware or Hyper-V).
• Excellent customer service, communication, and interpersonal skills, with the ability to explain technical issues to non-technical users.

Mansioni

• Provide L2 and L3 technical support for all field-related incidents and service requests, including troubleshooting hardware, software, network connectivity, and specialized onsite equipment.
• Perform timely diagnosis, repair, and replacement of faulty IT equipment, while managing local spare-parts inventory and logistics.
• Accurately document all support activities, resolutions, and technical findings in the IT Service Management (ITSM) system.
• Serve as the technical point of contact during major site incidents, ensuring clear communication and rapid service restoration.
• Conduct regular preventive maintenance on local network closets, servers, and endpoint devices to ensure systems are patched, secure, and optimized.
• Execute standardized deployments for new site openings, technology refreshes, and site closures/decommissioning.
• Manage local user accounts, access controls, and security policies in alignment with central IT Security directives.
• Work closely with central Infrastructure and Networking teams on remote diagnostics, troubleshooting, and scheduled upgrades.
• Maintain accurate inventory records of all IT assets at assigned field locations, tracking lifecycle from deployment through disposal.
• Create and update technical documentation, knowledge base articles, and site-specific runbooks to support local staff.

Conoscenze

IT Support

Field Service

Windows 10/11

Networking fundamentals

VPN

Active Directory

VMware/Hyper-V

Customer service

Time management

Strumenti

POS systems

Printers

Industrial scanners

ITSM system

Virtualization platforms

Descrizione del lavoro

This role provides L2 and L3 technical support for field-related incidents and service requests across multiple sites. You will troubleshoot hardware, software, network connectivity, and specialized onsite equipment such as POS systems, local servers, and IP cameras. You will perform diagnosis, repair, and replacement of faulty IT equipment, manage local spare-parts inventory and logistics, and serve as the technical point of contact during major site incidents.

Key responsibilities

Provide L2 and L3 technical support for all field-related incidents and service requests, including troubleshooting hardware, software, network connectivity, and specialized onsite equipment

Perform timely diagnosis, repair, and replacement of faulty IT equipment, while managing local spare-parts inventory and logistics

Accurately document all support activities, resolutions, and technical findings in the IT Service Management (ITSM) system

Serve as the technical point of contact during major site incidents, ensuring clear communication and rapid service restoration

Conduct regular preventive maintenance on local network closets, servers, and endpoint devices to ensure systems are patched, secure, and optimized

Execute standardized deployments for new site openings, technology refreshes, and site closures/decommissioning

Manage local user accounts, access controls, and security policies in alignment with central IT Security directives

Work closely with central Infrastructure and Networking teams on remote diagnostics, troubleshooting, and scheduled upgrades

Maintain accurate inventory records of all IT assets at assigned field locations, tracking lifecycle from deployment through disposal

Create and update technical documentation, knowledge base articles, and site-specific runbooks to support local staff

About you

3+ years of hands-on experience in IT Support, Field Service Engineering, or Systems Administration in a multi-site environment

Strong proficiency in diagnosing and resolving PC/laptop hardware issues, Windows 10/11, and common enterprise applications

Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, basic routing and switching) and remote access technologies (VPN)

Experience supporting specialized field equipment such as POS systems, printers, and industrial scanners

Familiarity with Active Directory administration and basic server maintenance/virtualization (VMware or Hyper-V)

Excellent customer service, communication, and interpersonal skills, with the ability to explain technical issues to non-technical users

Strong ability to work independently, prioritize effectively, and manage time in a dynamic environment

Willingness to travel to assigned sites for installations, break-fix support, and maintenance activities

DEI is the world’s leading imaging services and solutions company, and is part of the prestigious Fairfax Financial Holdings Limited through its association with the Thomas Cook India group. Founded in 2004 in Dubai, DEI witnessed an explosive growth over the next 16 years. Today, DEI has regional offices in Orlando, Malaysia, Singapore, Hong Kong, and Mumbai. With a strong workforce of over 1850 professionals and a presence at over 135 attractions, DEI has a turnover of USD 100 million.

DEI is the world’s leading imaging services and solutions company, and is part of the prestigious Fairfax Financial Holdings Limited through its association with the Thomas Cook India group. Founded in 2004 in Dubai, DEI witnessed an explosive growth over the next 16 years. Today, DEI has regional offices in Orlando, Malaysia, Singapore, Hong Kong, and Mumbai. With a strong workforce of over 1850 professionals and a presence at over 135 attractions, DEI has a turnover of USD 100 million.

Researching careers? Find all the information and tips you need on career advice.