IT Engineer - Application Support

Genting Malaysia Berhad; Genting Highlands; On-site; MYR 60,000 - 90,000; Full time

Job summary

Genting Malaysia Berhad is seeking an IT incident and production support specialist to provide daily operational support for production systems in Theme Park, Ticketing, and Tenancy platforms. You will lead investigations, own incidents through resolution and validation, and coordinate with vendors and internal teams.

You will ensure change, release, and UAT processes, support system enhancements, and enforce IT policies and procedures while maintaining strong communication in English.

Qualifications

• Bachelor's Degree in Computer Science/Information Technology or equivalent.
• 2-3 years' experience in supporting POS, kiosk, ticketing, payment, or operational systems.
• Strong interpersonal and English communication skills.
• Self-motivated, proactive, resourceful and able to work independently with minimum supervision.
• Good understanding of incident, problem, change, and service management processes.

Responsibilities

• Coordinate application security patching and remediation with vendors and internal developer teams.
• Manage vendor support cases, SLA performance, aging issues, RCA quality, and corrective-action commitments.
• Coordinate UAT, defect management, production deployment, and change management.
• Assist small-scale system enhancement, upgrade, migration, deployment, and replacement projects.
• Enforce IT policies and procedures.

Skills

Incident management

Vendor coordination

UAT & Change

POS systems

English fluency

Education

Bachelor's degree in Computer Science/IT

Job description

Perform daily operational advanced support for business-critical production systems for Theme Park, Ticketing & Tenancy system. Lead investigation and coordination for complex or high-impact incidents. Take ownership of incidents from initial investigation through resolution, validation, and closure.

Key responsibilities

Coordinate application security patching and vulnerability remediation with vendors and internal developer teams

Manage vendor support cases, SLA performance, aging issues, RCA quality, and corrective-action commitments

Coordinate UAT, defect management, production deployment, and change management

Assist small-scale system enhancement, upgrade, migration, deployment, and replacement projects

Enforce IT policies and procedures

Requirement

Bachelor's Degree in Computer Science/Information Technology or equivalent

2-3 years' experience in supporting POS, kiosk, ticketing, payment, or operational systems

Strong interpersonal skills with good written and verbal communication in English

Good analytical and problem-solving skills

Self-motivated, pro-active, resourceful and able to work independently with minimum supervision

Good understanding of incident, problem, change, and service management processes

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world. The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world. The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.