IT Engineer

Cegal Group AS; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Cegal is expanding its 24/7 Operations hub in Malaysia and seeks an IT Engineer to support mission-critical services from Kuala Lumpur. You will work in Windows environments, manage O365, SCCM, Intune, Azure, Citrix, and print services, and collaborate with global teams across Europe, the Middle East and Asia Pacific.

Shift pattern includes nights (11 pm–7 am) weekdays and rotating weekend coverage, with potential public holiday work.

Qualifications

• Proven experience in IT operations and enterprise infrastructure.
• Hands-on experience with O365, SCCM, Intune, Windows, Print, Citrix, Azure, or application support.
• Fluent in English, both written and spoken.

Responsibilities

• As our IT Engineer, you will provide technical expertise and operational support across multiple customer environments.
• You will manage and troubleshoot Microsoft 365, Windows, SCCM, Intune, Citrix, Azure, and print services based on your expertise.
• You will collaborate with customers, vendors, and internal teams to ensure seamless IT service delivery.
• You will implement and maintain security best practices across IT environments.
• You will support cloud and hybrid IT environments, ensuring efficiency, reliability, and security.

Skills

IT operations

Enterprise infrastructure

English proficiency

Education

Bachelor’s degree in IT, Computer Science, or a related field

Tools

O365

SCCM

Intune

Windows

Print

Citrix

Azure

Application support

Job description

IT Engineer

Are you passionate about enterprise IT operations and modern workplace technologies? Do you want to build your career in a global technology company where Malaysia plays a central role, not a support one?

We are expanding our 24/7 Operations hub in Malaysia – our main Asian delivery centre – and are looking for skilled IT Engineers with experience in Windows environments. From Malaysia, you will support mission-critical IT services for both regional and international energy customers, working closely with global teams across Europe, the Middle East and Asia Pacific.

As part of our the 24/7 operations team, working hours will be 11 pm - 7 am Monday – Friday, and part of the weekend shift rotation (5AM - 1PM , 9AM-5PM , 11PM-7AM). Work during public holidays will be required.

What you’ll do

As part of our operations team, you will work independently and collaboratively to ensure stable, secure and high quality IT services.

Your contributions:

As our IT Engineer, you will:

• Provide technical expertise and operational support across multiple customer environments.
• Manage and troubleshoot Microsoft 365, Windows, SCCM, Intune, Citrix, Azure, and print services based on your expertise.
• Collaborate with customers, vendors, and internal teams to ensure seamless IT service delivery.
• Implement and maintain security best practices across IT environments.
• Support cloud and hybrid IT environments, ensuring efficiency, reliability, and security.

Here are some sample tasks/responsibilities:

• O365:
  Administration and support of Office 365 environments.
  

• Windows:
  Management and maintenance of Windows server environments.

• SCCM:
  Design and implement SCCM application packaging and software deployment across multiple customers.
  Manage software updates, patch management (WSUS), and release management.

• Intune:
  Oversee Autopilot, Co-management, and security settings (BitLocker, Windows Hello for Business Manage software updates, patch management (WSUS), and release management.
  Manage device policies, Conditional Access, and MAM (iOS & Android).
  

• Print:
  Support and management of enterprise print solutions.
  

• Citrix:
  Citrix Cloud and Citrix on-premises environments management.
  

• Azure:
  Administration and management of Azure cloud services.
  

• Application operation and support:
  Operation and support of enterprise applications.
  Windows server maintenance.
  

Who you are?

To thrive in the role, we believe you share our passion for technology and learning, and that you have:

• Proven experience in IT operations and enterprise infrastructure.
• Hands-on experience with one or more of the following (depending on your focus area): O365, SCCM, Intune, Windows, Print, Citrix, Azure, or application support.
• Strong troubleshooting skills with a structured and solution-oriented approach.
• Ability to manage and maintain IT environments, ensuring stability, security, and performance.
• Experience with troubleshooting and support for virtual machine issues.

Personal qualifications:

• Reliable, responsible, and independent
• Strong sense of accountability for your work
• Actively engaged in improvement activities
• Ability to work collaboratively in a team environment
• Fluent in spoken and written English
• Willingness to work different shifts to support 24/7 operations

Formal requirements:

• Bachelor’s degree in IT, Computer Science, or a related field (relevant work experience may compensate for the lack of a degree).
• Proven experience in IT operations, infrastructure, or enterprise support.
• Experience with one or more of the following (depending on your focus area): O365, SCCM, Intune, Windows, Print, Citrix, Azure, or application support.
• Fluent in English, both written and spoken.
• Certifications such as Microsoft Certified: Endpoint Administrator Associate (MD-102), Azure Administrator Associate, or similar are a plus but not required.

Why us?

Because at Cegal -You matter. You will beseen, heard, andappreciatedin anInclusivecompany where you can be your true self. We are problem solvers who don’t hide behind technical jargon and fancy buzzwords. Instead, we make the complicated easy to understand and turn complexity into digital success stories. We call that beingFuss Fighters.You will work withSuper Skilledcolleagues and experience how our diversity encourages creativity, innovation andknowledge-sharing. We are passionate about technology and have a culture of learning from others, sharing knowledge and growing.

We are dedicated to creating a work culture that is flexible, accommodating, and inclusive of diverse needs. A balanced approach to work and personal life leads to happier and more productive individuals. We prioritize employee well-being and support work-life balance. You give and receive–You matter.

What’s in it for you?

Working in Cegal you have great opportunities for professional development and social engagement:

• Career paths- Advance your career with trainee programs, mentorship, growth dialogue.
• Influence- Ideal company size - global impact, yet room for you stand out and make a difference
• Professional growth– Benefit from a training budget and dedicated time for learning and growth, while enjoying access to digital courses and our very own certification center.
• Fun at work- 870+ employees, 20+ social clubs, including football, game nights, wine tasting, and company trips.
• Technology- We are passionate about new tech. Test the latest technologies and learn how to implement them in real-world scenarios.
• Work-life balance- Enjoy a supportive and flexible work environment that enables you thrive both professionally and personally.
• Social impact- Support diversity in the tech industry through our humanitarian and advocacy programs or platinum partnership with the Oda Network

Want to know more about these and other benefits? Visit our careers page: https://www.cegal.com/en/careers/working-at-cegal

We know ChatGPT can write a perfect motivational letter, but we don't want perfect - use the cover letter as an opportunity to let us in on the real, unique and imperfect you!

We can't wait to hear from you and explore a common future.

Location: Kuala Lumpur

Questions?

Contact Thomas Øyen, Team Lead Shared Operations - [e-mail]

This is a direct Company recruitment. As a candidate you will need to have a valid working visa for Malaysia. Cegal does not sponsor visas. Finalist candidates will be asked to consent to a background check according to our security routines. We will ask all candidates to disclose potential ties to high-risk and sanctioned countries.