IT Client Analyst

Kosmic Technologies; Shah Alam; Vor Ort; MYR 42.000 - 66.000; Vollzeit

Zusammenfassung

Kosmic Technologies is seeking an IT Client Analyst to support, maintain, and improve end-user computing services and workplace technology. You will be the bridge between IT and business users, ensuring reliable service delivery and a positive user experience.

Responsibilities include desktop and device support, OS upgrades, patch management, onboarding/offboarding, asset inventory, license compliance, and documenting SOPs.

Qualifikationen

• Experience in IT support or helpdesk environments.
• Familiarity with ITIL practices and service management.

Aufgaben

• Provide technical support for desktops, laptops, mobile devices, printers, and collaboration tools.
• Deploy, configure, maintain, and troubleshoot client hardware and software.
• Support operating system upgrades, application installations, and patch management activities.
• Assist with onboarding and offboarding activities, including workstation preparation and access coordination.
• Monitor and maintain client infrastructure compliance with IT security policies and standards.
• Support incident, problem, and change management processes according to ITIL practices.
• Coordinate with global and regional IT teams for escalations and project implementations.
• Maintain asset inventory and software license compliance.
• Create and maintain technical documentation, SOPs, and knowledge-base articles.
• Participate in IT projects involving workplace technology, endpoint management, and automation.

Jobbeschreibung

The IT Client Analyst is responsible for supporting, maintaining, and improving end-user computing services, client devices, and workplace technology solutions. This role acts as a key liaison between IT and business users, ensuring reliable IT service delivery, adherence to security standards, and a positive user experience.

Key responsibilities

Provide technical support for desktops, laptops, mobile devices, printers, and collaboration tools.

Deploy, configure, maintain, and troubleshoot client hardware and software.

Support operating system upgrades, application installations, and patch management activities.

Assist with onboarding and offboarding activities, including workstation preparation and access coordination.

Monitor and maintain client infrastructure compliance with IT security policies and standards.

Support incident, problem, and change management processes according to ITIL practices.

Coordinate with global and regional IT teams for escalations and project implementations.

Maintain asset inventory and software license compliance.

Create and maintain technical documentation, SOPs, and knowledge-base articles.

Participate in IT projects involving workplace technology, endpoint management, and automation.