IT Change Enablement Lead - Service Operations

Tech Mahindra; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Tech Mahindra in Kuala Lumpur is seeking a Change Manager to govern and coordinate changes across the IT service environment, ensuring changes are assessed, authorized, communicated, implemented, and reviewed with minimal business disruption.

You will work with Incident, Problem, Release, and SIAM teams to drive change governance, monitor change-related metrics, and coordinate CAB/ECAB meetings. A strong background in ITIL Change Enablement and stakeholder management is required.

Qualifications

• 5+ years of ITSM / Service Operations experience focusing on Change Management.
• Good knowledge of ITIL 4 Change Enablement, Incident, Problem, Release and Configuration Management.
• Experience with ITSM platforms such as BMC Helix and ServiceNow.

Responsibilities

• Own and govern the ITIL Change Enablement process across Service Operations.
• Review and validate Standard, Normal, and Emergency Changes with risk, testing, rollback, and implementation plans.

Skills

IT Service Management

Change Management

ITIL 4 Change Enablement

Incident Management

Problem Management

Release Management

Configuration Management

Stakeholder Management

Governance & Communications

Analytical Skills

Tools

BMC Helix

ServiceNow

Job description

Tech Mahindra in Kuala Lumpur is seeking a Change Manager to govern and coordinate changes across the IT service environment, ensuring changes are assessed, authorized, communicated, implemented, and reviewed with minimal business disruption.

You will work with Incident, Problem, Release, and SIAM teams to drive change governance, monitor change-related metrics, and coordinate CAB/ECAB meetings. A strong background in ITIL Change Enablement and stakeholder management is required.