IT Application Support (Wealth Management & Share Financing)

Hong Leong Bank; Kuala Lumpur; On-site; MYR 110,000 - 170,000; Full time

Job summary

Hong Leong Bank in Malaysia is seeking a hands-on software professional to own the end-to-end lifecycle for assigned banking applications, from analysis and design through development and support. You will implement system enhancements while maintaining bank standards and documentation.

You will provide Level 1–2 production support, monitor system performance, assist release engineering, collaborate with business users, and work with AI tools to improve conversational UX and regulatory

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3–5 years in requirements, design, SDLC, business analysis within Retail Wealth Management, Private Banking, or Brokerage systems.
• Experience with Windows Server, UNIX Servers, OCP/Containers, Oracle DB / MySQL DB; Core Wealth Management systems is a plus.

Responsibilities

• Production Support & Incident Management: provide Level 1 and 2 support for wealth management platforms; diagnose incidents to meet SLAs.
• Operations, Monitoring & Release Engineering: monitor performance, support deployments during maintenance windows, liaise across departments.
• Business Analysis & Systems Engineering: define system requirements, assess options, ensure changes meet specs.
• Quality Assurance & Testing: prepare and review tests for accurate implementations.
• Risk, Governance & Info Security: implement controls per bank standards and maintain SOPs and topology diagrams.
• Stakeholder Collaboration & Specialized Integration: liaise with business units, AI teams, and wealth management domain knowledge.

Skills

Java

Spring Framework

Hibernate

Struts

Python

Unix/Linux

Oracle DB

MySQL

MariaDB

Kubernetes

Jira Service Desk

ServiceNow

Analytical skills

Communication

Education

Bachelor’s degree in Computer Science or related field

Tools

Windows Server

UNIX Servers

Oracle DB

MySQL DB

MariaDB

Core Wealth Management systems

Job description

If you are looking to excel and make a difference, take a closer look at us…

Overview

This role encompasses the end-to-end software development lifecycle for assigned banking applications, including system analysis, design, development, report generation, screen customization, and application support. Key responsibilities include implementing system enhancements to meet user functional specifications while maintaining strict adherence to bank standards for all documentation, processes, and methodologies to enable seamless future maintenance.

Responsibilities

• Production Support & Incident Management Application Support: Provide Level 1 and Level 2 technical support for retail wealth management platforms (portfolio management systems, trading platforms, CRM tools, client portals). Incident Management: Investigate, diagnose, and resolve production incidents under tight timelines to minimize business disruption and meet strict SLAs. Provide expert advice for best solutions to production problems.


• Operations, Monitoring & Release Engineering System Monitoring: Proactively monitor application performance, database health, and automated end-of-day batch processing to identify and resolve bottlenecks. Release Management: Support the deployment of application patches, upgrades, and configuration changes during scheduled maintenance windows. Provide support during implementation of software and systems; liaise across departments for smooth deployment.


• Business Analysis & Systems Engineering Liaise with business users to define systems requirements. Provide options/alternatives to address business requirements and recommend software solutions. Analyze changes & impact on existing systems. Ensure amended and enhanced systems meet user functional requirement specifications. Decide technical approaches for systems enhancements and propose improvements for performance and stability.


• Quality Assurance (QA) & Testing Prepare, conduct, and review system tests to ensure accuracy, completeness, and problem-free implementation.


• Risk, Governance & Information Security Employ risk assessment methodology issued by the Information Security Department to build required business controls. Build appropriate controls into business application software to ensure stability, security, and reliability. Ensure all documentation, processes, and methodologies adhere to Bank standards. Maintain comprehensive knowledge base articles, standard operating procedures (SOPs), and system topology diagrams.


• Stakeholder Collaboration & Specialized Integration Collaboration & Escalation: Primary liaison between business units and L3 engineering/vendor teams for software bugs and infrastructure changes. AI & Conversational UX Support: Collaborate with AI developers and product teams to troubleshoot logic flows and enhance conversational user experience. Domain Knowledge Application: Apply deep functional understanding of wealth management concepts (portfolio rebalancing, trade lifecycles, market data feeds, corporate actions) and regulatory compliance (FINRA, SEC, MiFID II).

Skills & Experience We Are Looking For

Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a related field. Experience 3 - 5 years of experience in requirement definition, design, software development life cycle, business analyst and implementation specifically within Retail Wealth Management, Private Banking, or Brokerage systems Providing application support for business application systems Experience in working with Windows Server, UNIX Servers, OCP/Containers, Oracle DB / MySQL DB. Working experience with Core Wealth Management systems is an added advantage

Special Skills

• Independent with good analytical and troubleshooting skills


• Experience using ITSM tools like Jira Service Desk or ServiceNow


• Soft Skills: Exceptional communication skills with the ability to explain complex technical issues to non-technical financial professionals


• Operating System:
  
  
  
  • Unix – RedHat / AIX / OCP / Kubernetes
  
  
  • MS Windows
  
  
  
  


• Database Environment Familiarity:
  
  
  
  • Oracle Database Server, PL/SQL
  
  
  • MySQL DB
  
  
  • Maria DB
  
  
  • Any other RDMS
  
  
  
  


• Programming Language and Tool:
  
  
  
  • Java open source framework / library
  
  
  • Spring Framework, Hibernate and Struts
  
  
  • Basic scripting skills (Python, Bash, or Shell) for automated log analysis and routine maintenance tasks
  
  
  • Exposure to AI tools (e.g Gemini/Claude/OpenAI)
  
  
  
  

About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life‑long learning, achieve their career aspirations and grow talent from within our organisation. Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.