Invoicing & DA Operations Executive

Inchcape-Shipping-Service; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Retirement savings plan

Life assurance

Holiday

Competitive salary

Employee Assistance Programme

Career development and progression

Job summary

Inchcape Shipping Services Malaysia in Shah Alam is seeking an Accounts Support specialist to manage automated invoicing exceptions, liaise with vendors, and assist with DA services quality checks to ensure accurate billing.

Requirements include a local Diploma in Maritime Studies or Accounts Studies, at least 1 year in accounts, familiarity with invoicing systems, and strong written and verbal communication.

Qualifications

• Local Diploma in Maritime Studies or Accounts Studies or related Diploma.
• Finance or billing background is highly recommended.
• Familiarity with DA processes or invoicing systems preferred.
• Prior experience in Port Agency is preferred.

Responsibilities

• Monitor automated invoice processing dashboards for exceptions and errors. Comply with customer accounting requirements.
• Follow up with vendors on missing or rejected invoices post-automation.
• Communicate with operators and vendors on actions required to resolve basic invoice issues.
• Update invoice statuses and service details in Eyeshare where needed.
• Escalate unresolved or recurring issues to mid-level team members, or Operators where relevant.
• Assist with logging and documenting common errors for process improvement.
• Monitor jobs in Optic, perform standard job-level quality checks following checklists.
• Review DA drafts prior to dispatch for completeness, accuracy, and compliance with customer requirements.
• Dispatch local job DAs to customers via email/principal portal.
• Dispatch Global & CLS job DAs to customers via Optic.
• Log customer queries or disputes and elevate unresolved cases.
• Update basic fields and DA records in Optic as per standard process.
• Participate in process training and continuous improvement initiatives.

Skills

Attention to detail

Clear communication

Structured workflows

Technical system knowledge

Problem solving

Education

Diploma in Maritime Studies or Accounts Studies

Tools

Eyeshare

Optic

Job description

Inchcape Shipping Services Malaysia in Shah Alam is seeking an Accounts Support specialist to manage automated invoicing exceptions, liaise with vendors, and assist with DA services quality checks to ensure accurate billing.

Requirements include a local Diploma in Maritime Studies or Accounts Studies, at least 1 year in accounts, familiarity with invoicing systems, and strong written and verbal communication.