Investment Operations Specialist

Manulife John Hancock; Kuala Lumpur; Hybrid; MYR 20,000 - 33,000; Full time

Job summary

Manulife John Hancock is seeking an Investment Operations Specialist to ensure accurate and timely execution of investment operations, including settlement, reconciliation, reporting, and cash management. The role covers onboarding funds, stakeholder liaison, and governance to maintain regulatory compliance and operational efficiency.

The position requires 2–5 years in investment operations, familiarity with various asset classes, and proficiency in Excel, Word, PowerPoint and Power BI.

Qualifications

• 2–5 years of experience in investment operations or related financial services.
• Knowledge of equity, fixed income, FX transactions, unit trusts and private retirement schemes.
• Familiar with regulatory requirements from Securities Commission Malaysia, Bursa Malaysia and AML/CFT guidelines.

Responsibilities

• Oversee investment operations and trade settlement, ensuring accurate settlement and monitoring of activities across money market, equity, fixed income, FX and hedging.
• Prepare client reports and ensure accuracy and timeliness.
• Monitor, investigate and resolve reconciliation breaks and operational issues.
• Manage cash transactions, monitoring, projections, and income distributions.

Skills

Investment operations

Trade settlement

Reconciliation

Reporting

Cash management

Fund onboarding

Stakeholder management

Regulatory compliance

Tools

Excel

Power BI

Word

PowerPoint

Job description

The Investment Operations Specialist is responsible for the accurate, timely, and effective execution of investment operations activities, including trade settlement, reconciliation, reporting, corporate actions, pricing, and other related operational processes. The role ensures the integrity of investment records and compliance with established policies, procedures, and regulatory requirements.

Position Responsibilities:

• Investment Operations & Trade Settlement Management - Ensure the accurate and timely execution, monitoring, and settlement of investment transactions, including money market, equity, fixed income, foreign exchange, hedging, and other investment activities.
• Reporting - Prepare client reports and ensure their accuracy and timely submission.
• Reconciliation - Monitor, investigate, and resolve reconciliation breaks, discrepancies, and operational issues, escalating matters appropriately when required.
• Cash Management - Ensure all transactions are correctly captured, cash monitoring, cash projections, income distributions, and related operational activities.
• Fund Onboarding - Manage fund and account onboarding activities, including account opening, KYC processes, fund setup and other related processes.
• Stakeholder Management - Liaise with trustees, custodians, brokers, counterparties, and service providers to ensure effective operational support and high-quality service delivery.
• Process Improvement, Governance & Compliance - Drive process improvements, support system implementations and user accepting testing (UAT), while maintaining and updating policies, procedures, and business continuity documentation to ensure regulatory compliance and operational efficiency.

Required Qualifications:

• Minimum 2 to 5 years of experience in investment operations, asset management, custody services, banking, or related financial services.
• Knowledge of equity, fixed income, foreign exchange transactions, unit trust products and private retirement schemes.
• Familiar with regulatory requirements issued by the Securities Commission Malaysia, Bursa Malaysia and AML/CFT guidelines.

Preferred Qualifications:

• Proficiency in Microsoft Excel, Word, Powerpoint, Power BI

When you join our team:

We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Working Arrangement

Hybrid