Entry-Level Travel Consultant - 24/7 Global Support

AERTICKET GLOBAL SERVICES SDN BHD; George Town; On-site; MYR 25,000 - 40,000; Full time

Job summary

AERTiCKET Global Services Sdn Bhd (AGS) in Bayan Baru, Penang, Malaysia, invites applications for a full-time Travel Consultant. We welcome fresh graduates seeking solid early-career experience and opportunities to advance.

You will be the first point of contact for reservations and inquiries, handling calls and emails 24/7 in a busy support centre, working on shift patterns and collaborating with teams to deliver excellent service.

Qualifications

• Fresh graduates welcome to apply
• Ability to work on rotating shifts
• Strong communication and customer-service mindset
• Willingness to learn and adapt in a fast-paced travel environment

Responsibilities

• Handle enquiries from customers, travel agents, and corporate accounts across multiple channels.
• Ensure calls and emails are answered promptly and professionally.
• Process customer bookings from start to finish and update records.
• Cancel or amend reservations as requested and confirm changes.
• Work on shift rotations and function effectively under pressure.
• Collaborate with team members to ensure smooth operations.
• Take directions from senior team leaders and management.
• Knowledge of GDS and travel platforms is advantageous.

Skills

English

Job description

AERTiCKET Global Services Sdn Bhd (AGS) in Bayan Baru, Penang, Malaysia, invites applications for a full-time Travel Consultant. We welcome fresh graduates seeking solid early-career experience and opportunities to advance.

You will be the first point of contact for reservations and inquiries, handling calls and emails 24/7 in a busy support centre, working on shift patterns and collaborating with teams to deliver excellent service.