Internship | Customer Support – SAP/ERP

Roche; Petaling Jaya; On-site; MYR 16,740 - 27,900; Full time

Job summary

Roche is seeking an Intern for the Integrated Support Team in Malaysia. You will maintain and support daily operations by applying wide process knowledge, serving as the first point of contact for internal customers regarding the SAP S4/Hana ERP system, and collaborating with second-level support to ensure timely service delivery.

As an intern you will provide timely support via hotline, tickets, and chat, stay curious and eager to learn, and work with a global Roche team to deliver

Qualifications

• Currently pursuing ongoing university studies.
• Excellent command of English and Mandarin; Japanese language proficiency is a plus.
• Customer-oriented mindset, creative, enthusiastic, proactive, and open to taking on new tasks.
• Organised, detail-oriented, self-motivated, with the ability to multi-task and problem-solve.
• Strong team player with ability to work in a virtual, multi-cultural global team.
• Eager to learn and develop, open to further career opportunities within Roche.
• Experience from a shared service environment or customer service is advantageous (not strictly required).

Responsibilities

• Provide timely support and high-level customer service to internal users regarding the SAP S/4Hana ERP system.
• Act as the entry-level first point of contact for end users, delivering end-to-end support in alignment with our global framework.
• Provide comprehensive end-user support via hotline, ticketing, and chat to ensure business continuity.
• Stay curious and collaborative, working with cross-functional teams to navigate daily challenges.

Skills

English fluency

Mandarin fluency

Communication skills

Customer service mindset

Team player

Cross-cultural collaboration

Problem solving

Learning mindset

Education

Currently pursuing ongoing university studies

Job description

The Position

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Role Overview

As an Intern within the Integrated Support Team, you will maintain and support daily operations by applying wide process knowledge and engaging in cross‑functional collaboration. You will serve as the first point of contact for internal customers, providing a high level of customer service support to Roche affiliates in relation to the SAP S4/Hana ERP system. By maintaining close collaboration with second‑level support and other teams, and following the guidance of the Cluster Section Lead, you will ensure efficient and timely service delivery.

The Opportunity

• Provide timely support, guidance, and a high level of customer service to internal customers regarding incoming queries about the ERP system to ensure rapid resolution and customer satisfaction
• Act as the entry‑level and first point of contact for end users, delivering end‑to‑end support in strict alignment with our global framework
• Provide comprehensive end‑user support via hotline and ensure seamless business continuity in written formats, including ticketing and chat
• Stay curious, open‑minded, and always willing to learn more as you navigate daily challenges

What You Can Bring To Our Team

• You are currently pursuing ongoing university studies
• You have an excellent command of English and Mandarin with outstanding communication skills; Japanese language proficiency is a plus
• You possess a customer‑oriented mindset and are creative, enthusiastic, proactive, and open to taking on new tasks
• You are organized, detail‑oriented, and self‑motivated, with the ability to easily transition between multiple tasks and problem‑solve thoughtfully
• You are a strong team player equipped with the ability to work effectively in a virtual team environment and across multi‑cultural regions as part of a global team
• You are eager to learn and develop, remaining open to further career opportunities within Roche
• You ideally bring experience from a shared service environment, preferably within a customer service area (this is an advantage, but not strictly required)

Roche is an Equal Opportunity Employer.