Global Internal SAP/ERP Helpdesk Intern

F. Hoffmann-La Roche AG; Petaling Jaya; On-site; MYR 16,740 - 23,436; Full time

Job summary

Roche in Malaysia is offering an internship within the Integrated Support Team. You will be the first point of contact for internal customers, delivering high-level service for SAP S/4HANA while collaborating with second-level support and global teams.

You will learn across functions, stay curious, and develop in a dynamic, multicultural Roche environment with exposure to end-user support and ticketing processes.

Qualifications

• Ongoing university studies.
• Excellent English and Mandarin with strong communication; Japanese is a plus.
• Customer-oriented, proactive, and eager to learn.
• Organized, detail-oriented, and able to manage multiple tasks.

Responsibilities

• Provide timely end-user support for SAP S/4HANA and related queries.
• Serve as the first point of contact for Roche affiliates and internal customers.
• Collaborate with second-level support and cross-functional teams to resolve issues.
• Maintain daily operations to ensure fast, reliable service delivery.

Skills

English

Mandarin

Japanese (plus)

Education

Ongoing university studies

Job description

Roche in Malaysia is offering an internship within the Integrated Support Team. You will be the first point of contact for internal customers, delivering high-level service for SAP S/4HANA while collaborating with second-level support and global teams.

You will learn across functions, stay curious, and develop in a dynamic, multicultural Roche environment with exposure to end-user support and ticketing processes.