Internship Customer Service (Fashion E-Commerce - Returns & Operations)

DOUBLEWOOT FASHION SDN. BHD.; Butterworth; On-site; MYR 28,000 - 42,000; Full time

Job summary

DOUBLEWOOT FASHION SDN. BHD. in Penang invites applications for a Returns Coordinator to handle customer inquiries on returns, exchanges, and refunds, process return requests, and verify eligibility based on company policy. The role collaborates with warehouse to inspect returned items and coordinate restocking.

You will update records, arrange replacements or refunds, and communicate status with customers via email or phone.

Responsibilities

• Handle customer inquiries on returns, exchanges, and refunds
• Process return requests and verify eligibility based on company policy
• Inspect returned items or coordinate with warehouse for quality checks
• Coordinate return processing and restocking with warehouse
• Update item and return records accurately in the system
• Arrange timely replacements or refunds
• Communicate clearly with customers via email or phone regarding return status and resolutions

Job description

• Handle customer inquiries on returns, exchanges, and refunds
• Process return requests and verify eligibility based on company policy
• Inspect returned items o r coordinate with warehouse for quality checks
• Coordinate return processing and restocking with warehouse
• Update item and return records accurately in the system
• Arrange timely replacements or refunds
• Communicate clearly with customers via email or phone regarding return status and resolut...