Customer Service (Fashion E-Commerce - Returns & Operations)

DOUBLEWOOT FASHION SDN. BHD.; Butterworth; On-site; MYR 42,000 - 62,000; Full time

Job summary

DOUBLEWOOT FASHION SDN. BHD. based in Malaysia is seeking a detail‑oriented returns coordinator to handle customer inquiries on returns, exchanges, and refunds, process requests, and coordinate with the warehouse for quality checks.

The role requires accurate record keeping, timely restocking, and clear communication with customers via email or phone about return status. Experience in e-commerce or retail returns is helpful.

Responsibilities

• Handle customer inquiries on returns, exchanges, and refunds
• Process return requests and verify eligibility based on company policy
• Inspect returned items or coordinate with warehouse for quality checks
• Coordinate return processing and restocking with warehouse
• Update item and return records accurately in the system
• Arrange timely replacements or refunds
• Communicate clearly with customers via email or phone regarding return status and related updates

Job description

Key Responsibilities

• -Handle customer inquiries on returns, exchanges, and refunds
• -Process return requests and verify eligibility based on company policy
• -Inspect returned items or coordinate with warehouse for quality checks
• -Coordinate return processing and restocking with warehouse
• -Update item and return records accurately in the system
• -Arrange timely replacements or refunds
• -Communicate clearly with customers via email or phone regarding return status and r...