International Order Management Specialist

Azelis Holding S.A.; Shah Alam; Sur place; MYR 60 000 - 90 000; Plein temps

Résumé du poste

Azelis is seeking an International Order Management Specialist to manage the end-to-end lifecycle of global customer orders, handle import/export documentation, and coordinate cross-border logistics in a structured ERP/SAP environment.

In this role you will maintain order accuracy, liaise with suppliers and freight forwarders, and ensure timely invoicing, documentation, and shipment updates while meeting KPIs and regulatory standards.

Qualifications

• Experience in end-to-end order management and import/export documentation.
• Proficiency with ERP/SAP systems for order processing and billing.
• Familiarity with cross-border logistics and supply chain coordination.

Responsabilités

• Execute daily end-to-end international order management activities in ERP.
• Coordinate with suppliers, shipping lines and freight forwarders.
• Prepare export/import documentation for regional customs.
• Ensure order status trackers are up to date and KPI targets met.
• Support demand planning and inventory control.
• Compliance with company policies and regulatory standards.
• Communicate shipment status to stakeholders and customers.

Connaissances

Order management

Logistics coordination

Stakeholder communication

Supply chain

Outils

SAP

ERP

Description du poste

Job Summary

An International Order Management Specialist will be an Individual contributor role responsible for managing end-to-end lifecycle of global customer orders, process import/export documentation, coordinate cross-border logistics, and resolve supply chain issues. This role frequently requires ERP/SAP proficiency and is central to maintaining global trade compliance.

Key Responsibilities

• Adherence to all company policies and procedures.
• Accountable for Order to Cash processing activities related to International Indent orders.
• Responsible for daily end to end execution of International Order management routine activities including PO creation activities in ERP system, including accurate and timely processing of PO’s with suppliers , documentation, validation of quotation & shipment details.
• Co-ordinate with Suppliers, Shipping lines and freight forwarders for shipments and resolving queries and issues of customers related to shipments.
• Co-ordinate with suppliers on shipment status and dispatch of documents Sales Oder creation activities in ERP including accurate and timely processing of Indent Sales Orders, Customer PO verification, Invoicing and amendments if any.
• Sharing of order acknowledgement & shipment details including ETD/ETAs with respective stakeholders and customers.
• Preparing and reviewing export/import documentation (eg Commercial Invoices, Packing Lists, and Bill of Lading) for regional customs clearance.
• Completion of all GRN activities in ERP system including Batch creation Identification of damaged /quarantine material and blocking in ERP.
• Sharing of regular updates on shipment status with stakeholders / customers.
• Co-ordinate with bank on release of documents (as and when required).
• Publish /share Order status trackers with stakeholders.
• Ensure KPIs are met.
• Assist demand planning and inventory control.
• Support the business operations on assignment basis.
• Ensure compliance with company policies and regulatory standards.

Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry, present in 63 countries across the globe with over 3,800 employees. Our knowledgeable teams of industry, market and technical experts are each dedicated to a specific market within Life Sciences and Industrial Chemicals. We offer a lateral value chain of complementary products to more than 59,000 customers, supported by +2,700 principal relationships, creating a turnover of €4.1 billion (2022). Azelis Group NV is listed on Euronext Brussels under ticker AZE. Across our extensive network of more than 60 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated, and unique digital service to local customers and attractive -business opportunities to principals. Top industry-rated by Sustainalytics, Azelis is a leader in sustainability. We believe in building and nurturing solid, honest and transparent relationships with our people and partners. Impact through ideas. Innovation through formulation.

Azelis Americas is an equal opportunity workplace. Individuals seeking employment are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. You can view the EEOC Know Your Rights poster here.

Azelis Americas’ U.S. entities participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Azelis is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Azelis Americas is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at [e-mail].