Intern, UX Researcher

TNG Digital Sdn Bhd; Kuala Lumpur; On-site; MYR 13,000 - 20,000; Full time

Job summary

TNG Digital Sdn Bhd in Kuala Lumpur, Malaysia is seeking an intern to join the UX Research team, supporting content design and user research initiatives. You will help translate user insights into clear, actionable recommendations and collaborate with designers, product managers, and developers.

The role offers hands-on experience with research methods, rapid experimentation, and cross-functional collaboration in a fast-moving fintech environment.

Qualifications

• Education: Currently pursuing a degree in UX design, psychology, human-computer interaction, English, media studies, or related fields.
• Writing skills: able to write clear, concise content in English for diverse users.
• User-centric thinking: advocate for users and promote inclusive design.
• Research mindset: asks the right questions, observes user behaviour, and draws insights.
• Communication skills: articulate thoughts clearly and collaborate with teams.
• Attention to detail: document feedback, edit content, and ensure consistency.

Responsibilities

• Research Insight Synthesis: Review findings from various research initiatives, identify recurring themes, and summarise actionable insights for cross-functional teams.
• Artificial Intelligence Experimentation: Engineer AI prompts to generate multiple content variations for rapid experimentation and support data-driven content strategy.
• Localisation Management: Orchestrate migration and handoff between design and translation tools to ensure consistent user experiences across different markets.
• User Experience Improvement: Aggregate and classify legacy error messages across products to build a structured repository for future UX improvements.
• Design System and Operation: Audit and reorganise shared design and content assets to establish scalable systems and improve discoverability.
• Rapid Campaign Experimentation: Design fast-turnaround banner visuals for live campaign testing, optimising performance through multivariate experiments.

Skills

Curious

Creative

Detail-oriented

User-centred thinking

Education

Currently pursuing a degree in UX design, psychology, HCI, or related fields

Tools

Figma

Miro

Notion

Google Docs

Microsoft Word

Maze

Dovetail

Optimal Workshop

Job description

# Intern, *UX Researcher*Kuala Lumpur, MalaysiaIntern#### Duties & Responsibilities* Research Insight Synthesis: Review findings from various research initiatives, identify recurring themes, and summarise actionable insights for cross-functional teams.* Artificial Intelligence Experimentation: Engineer AI prompts to generate multiple content variations for rapid experimentation and support data-driven content strategy.* Localisation Management: Orchestrate migration and handoff between design and translation tools to ensure consistent user experiences across different markets.* User Experience Improvement: Aggregate and classify legacy error messages across products to build a structured repository for future UX improvements.* Design System and Operation: Audit and reorganise shared design and content assets to establish scalable systems and improve discoverability.* Rapid Campaign Experimentation: Design fast-turnaround banner visuals for live campaign testing, optimising performance through multivariate experiments.#### Requirements* We're looking for a curious, creative, and detail-oriented intern to support our User Experience Design (UED) team in content design and user research. If you’re passionate about creating clear, user-friendly experiences and love understanding how people think, we want to hear from you!* What You'll Need:* Education: Currently pursuing a degree in UX design, communication, psychology, human-computer interaction, English, media studies, or related fields.* Writing Skills: Able to write clear, concise, and engaging content in English. Comfortable simplifying complex ideas for different users.* User-Centric Thinking: Eager to advocate for users and make digital experiences more intuitive and inclusive.* Research Mindset: Strong interest in asking the right questions, observing user behaviour, and drawing insights to improve design.* Communication Skills: Able to articulate your thoughts clearly and collaborate with designers, product managers, and developers.* Attention to Detail: Thorough in documenting user feedback, editing content, and checking for consistency.* Tools & Tech (Nice to have but not required):* Figma, Miro, Notion, or similar tools* Google Docs or Microsoft Word* Familiarity with user research platforms (e.g. Maze, Dovetail, Optimal Workshop)* Bonus Points If You:* Have a personal portfolio or writing samples (web/app content, articles, microcopy, etc.)* Have participated in design sprints, user interviews, or usability testing* Are active on social media and notice patterns in user behaviour and feedback