Intern, Support II

Zebra Technologies; George Town; Hybrid; MYR 13,000 - 27,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Summer Flex Fridays

Focus Fridays

Job summary

Zebra Technologies is seeking a motivated Knowledge Management & Digital Experience Intern to help elevate our customer support web portals and digital experience. You will analyze user data, support content strategy, and collaborate across teams to drive portal improvements.

The role focuses on UX, data analysis, and content planning, with opportunities to learn in a fast-paced environment and grow within the Knowledge Management and Digitization team in Bayan Lepas, Penang.

Qualifications

• Pursuing a degree in a relevant field (HCI, Knowledge Management, CS, IS or IT-related).
• Strong interest in UX and web technologies, plus data analysis.
• Excellent analytical, problem-solving and communication skills.

Responsibilities

• Test and evaluate web portal functionalities, identifying bugs and areas for improvement.
• Analyze customer feedback and usage data to uncover trends and insights.
• Support content strategy and collaboration to improve portal engagement and accessibility.
• Work with the Digital Experience team on portal enhancement projects.

Skills

UX mindset

Data analysis

Analytical skills

Communication skills

Team collaboration

Web technologies interest

Education

Pursuing degree in Human-Computer Interaction

Pursuing degree in Knowledge Management

Pursuing degree in Computer Science

Pursuing degree in Information Systems

Job description

Overview:

Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We\'re Looking For:

The Digital Experience Intern plays a key role in elevating the digital customer journey across online platforms and support portals. In this position, the intern collaborates with cross-functional teams to optimize digital touchpoints, analyze user engagement trends, and support customer-centric digital strategy initiatives. This opportunity is ideal for an analytical, UX-minded student eager to gain hands-on exposure to digital experience management and enterprise web solutions.

Job Title: Digital Experience Intern

Team: Knowledge Management and Digitization

Department: Support and Services Delivery

Location: Bayan Lepas, Penang

Overview:

Zebra Technologies is seeking a motivated and detail-oriented intern to join our Knowledge Management and Digitization team. This is an exciting opportunity to contribute to the enhancement of our customer support web portals and digital experience. The ideal candidate is passionate about user experience, data analysis, and content strategy, and is eager to learn and grow in a dynamic, fast-paced environment.

Responsibilities:

As a Knowledge Management & Digital Experience Intern, you will be integral to our team\'s success. Your primary responsibilities will include:

Web Portal Evaluation & Testing

• Conduct thorough testing of web portal functionalities to identify bugs and areas for improvement.
• Assist in evaluating the user-friendliness and overall effectiveness of our digital support platforms.

Customer Experience Data Analysis

• Support the analysis of customer feedback and usage data to identify trends and insights.
• Help translate data into actionable recommendations for portal enhancements.

Content Strategy Support

• Collaborate with the team to support and contribute to content strategies that improve user engagement and knowledge accessibility.
• Assist in reviewing and organizing portal content to ensure it is up-to-date and relevant.

Project & Team Collaboration

• Work closely with the Digital Experience team and project managers on various portal enhancement projects.
• Participate in team meetings, brainstorming sessions, workshops, and project planning.

What We Expect From You:

To be successful in this role, we are looking for a candidate who has:

• Currently pursuing a degree in Human-Computer Interaction, Knowledge Management, Computer Science, Information Systems, or an IT-related field.
• A strong interest in web technologies, user experience (UX), and data analysis.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Strong written and verbal communication skills.
• The ability to work both independently and as part of a collaborative team.
• A proactive mindset and an eagerness to take on new challenges and learn.

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.