Account Relationship Manager (Merchant Acquisition)

Hong Leong Bank; Malaysia; On-site; MYR 50,000 - 90,000; Full time

Job summary

Hong Leong Bank is seeking a motivated Merchant Acquisition Specialist to drive recruitment of new merchants and expand sales within the existing portfolio. You will establish strong relationships with merchants and deliver merchant services to grow usage of HLB terminals.

You will collaborate with stakeholders across departments to identify opportunities, perform evaluations and financial analyses, and respond to merchant inquiries related to payments and terminals, ensuring targets are met.

Qualifications

• Sales skills for merchant acquisition and servicing
• Ability to build and maintain merchant relationships
• Stakeholder collaboration across departments
• Analytical evaluation of merchant business and projects

Responsibilities

• Perform merchant recruitment and servicing existing merchant portfolio.
• Work closely with stakeholders across departments to drive business opportunities.
• Drive sales and business opportunities to increase merchants acquiring sales; perform evaluation and financial analysis on merchant business or projects.
• Handle merchant inquiries and resolve problems related to payments, terminals, and terminal integration.

Skills

Sales

Merchant relationships

Stakeholder collaboration

Financial analysis

Job description

If you are looking to excel and make a difference, take a closer look at us… This role focuses on driving sales opportunities in the area of new merchant recruitment and growing sales from existing merchants. You will be required to establish good relationships with merchants and providing merchant services to them. Additionally, you will be handling the merchant portfolio to drive higher usage on HLB terminals.

Job Responsibilities

• Perform merchant recruitment and servicing existing merchant portfolio.
• Work closely with stakeholders across departments to drive business opportunities.
• Drive sales and business opportunities to increase merchants acquiring sales Perform evaluation, financial analysis, and recommendation on merchant business or projects
• Handle merchant inquiries and resolve problems and request (e.g. payment, terminals, terminal integration & etc.).
• Ensure KRAs are met which includes sales, revenue, terminal target, new merchant acquired, EPP and CASA growth.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.