Intern, Marketing

Sephora USA, Inc; Kuala Lumpur; On-site; MYR 11,160 - 20,088; Full time

Job summary

A renowned beauty retailer is seeking an enthusiastic intern to support CRM and marketing operations. The role involves coordinating marketing events, analyzing performance metrics, and gaining hands-on experience in the beauty industry. Candidates should be pursuing a relevant degree and possess strong organizational and communication skills, along with a keen interest in retail and beauty brands. This position provides practical learning opportunities and contributes to the success of loyalty programs.

Qualifications

• Strong interest in beauty, retail, or lifestyle brands.
• Comfortable with basic performance tracking and digital marketing tools.
• Able to manage multiple timelines and support cross-functional teams.

Responsibilities

• Coordinate with stakeholders for marketing setup.
• Assist in optimizing brand campaigns and promotions.
• Analyze campaign performance and create reports.

Skills

Organizational skills

Communication skills

Social media savvy

Microsoft Excel proficiency

Microsoft PowerPoint proficiency

Education

Currently pursuing a diploma/degree in Marketing, Communications, Business, or a related field

Tools

Microsoft Office

Canva

Adobe Suite

Job description

Sephora, a division of LVMH – Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than three thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world.Sephora Southeast Asia is a high growth division of leading global beauty retailer, Sephora. Our teams run omni-channel retail businesses in Singapore, Thailand, Australia and Malaysia, franchise operations in India & Indonesia and we run ecommerce only businesses (the first in the world globally for Sephora!) in Philippines, Hong Kong and New Zealand. Our success is built on innovation, a unique product portfolio, market leading digital capability, and our exceptional people! With ambitious growth plans we are always looking for talented people who are passionate about building businesses and developing themselves and our customers’ experience.

Job Responsibilities

• Retail campaigns and mall partnerships
• BAU brand-led and CRM campaigns
• Collaborate with social media and PR teams on social content for brand and loyalty activations.
• Coordinate with stakeholders to ensure accurate and timely setup of brand and loyalty events on Sephora channels to maximize awareness and RSVPs.
• Coordinate with the Regional Loyalty team to execute monthly Rewards Boutique updates, driving online and in-store redemptions.
  • Create the monthly Rewards Boutique marketing communication plan.
• Monitor ongoing brand partnership and CRM campaigns, ensuring stock availability and timely marketing communications.
• Assist in identifying optimization opportunities to enhance brand campaigns and promotions both online and in stores.
  • Contribute to the brand promotional campaign optimization plan.
• Analyze campaign performance for brand and loyalty initiatives and create monthly post-mortem reports.
  • Prepare performance analysis reports for BAU Brand and Loyalty campaigns.
• Maintain accurate tracking of retail and loyalty-related costs in the marketing budget tracker.
• Maintain trackers of:
  • CRM & Brand Store Events

What You Will Learn

This internship provides a comprehensive understanding of CRM and marketing operations, honing skills in project coordination and teamwork within the beauty industry. You'll gain practical experience in coordinating and executing CRM & Brand campaigns, navigating vendor processes, and sourcing brand samples for rewards and gifts.

You’ll also develop strong collaboration skills by working with external stakeholders and cross-functional teams, including category and e-commerce. Ultimately, you will contribute to the successful operation of the Sephora Beauty Pass loyalty program and learn effective communication and project management techniques essential in marketing and customer relationship management, whilst gaining insights & experiences within the beauty industry, understanding retail & brand dynamics.

Who We’re Looking For

Requirements

• Currently pursuing a diploma/degree in Marketing, Communications, Business, or a related field
• Strong interest in beauty, retail, or lifestyle brands
• Proficient in Microsoft Office (especially Excel & PowerPoint); Canva or Adobe Suite is a plus
• Comfortable with basic performance tracking and digital marketing tools
• Strong organizational and communication skills
• Able to manage multiple timelines and support cross-functional teams
• Social media savvy (Instagram, TikTok, YouTube)
• Willing to support occasional evening/weekend events/activations