Beauty Advisor (East Malaysia)

Sephora Malaysia ( Beauty In Motion Sdn Bhd ); Kuching; On-site; MYR 28,000 - 39,000; Full time

Job summary

Sephora Malaysia ( Beauty In Motion Sdn Bhd ) is seeking retail team members in Kuching to deliver exceptional customer service and drive sales while upholding Sephora brand standards on the shop floor.

You will maintain merchandising, support store operations, and participate in training. Minimum secondary education and 1–2 months beauty retail experience are preferred opportunities.

Qualifications

• Minimum secondary school education.
• 1–2 months working in a beauty/fashion retail environment preferred.
• Strong communication and customer service mindset.

Responsibilities

• Be aware of store sales and KPI targets, take ownership and use resources to meet or exceed them.
• Collaborate productively with team members.
• Execute and maintain Visual Merchandising and In-Store Communication standards.
• Follow all policies and procedures and manage stock/merchandise replenishment.
• Handle cash register transactions quickly and accurately and minimize losses.
• Deliver Brand Customer Service standards and act as a Brand Ambassador.

Skills

Basic numeracy

Verbal communication

Literacy

Education

High school diploma

Job description

Passionately inspiring consumer loyalty to the brand

Effectively serving and selling to customers

Diligently executing store operations

RESPONSIBILITIES AND DUTIES

Store performance and monitoring

Be aware of store sales and KPI targets, take ownership over them and use all available store resources to meet or exceed them

Collaborate productively and respectfully with team members

Self/team management: Training

Complete all applicable training programs and effectively apply the learning on the job

Seek coaching and learning opportunities to continually improve your performance

Store management – Merchandising

Execute and maintain established Visual Merchandising and In-Store Communication standards

Store management – Operations

Follow all established policies and procedures

Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor

Complete cash register transactions quickly and accurately

Minimize loss in both, the stockroom and the sales floor

Perform all store operations in a safe, effective and efficient manner

Customer Service

Execute the Brand Customer Service standards to meet or exceed customers’ expectations

Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values

Use Brands and product knowledge effectively during sales interactions

Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand

Qualifications and education requirements

Minimum secondary school education

Experience preferred

1-2 months working in a beauty/fashion customer and commercial-focused retail environment

Preferred skills and knowledge

Basic numeracy, literacy and verbal communication skills

Sephora, a division of LVMH - Moët Hennessy Louis Vuitton, an international luxury leader.

Founded in 1969, Sephora is a global leader in beauty retailing and operates successfully in more than two thousand points of sale across Americas, Europe, Middle East and Asia. With a vision of making Sephora the most loved beauty community in the world, it aims to transform the beauty shopping experience through strong relationships with customers, brands and products, unexpected concepts, and a non-conformist attitude.

Sephora South East Asia's (SEA) retail activity spans over 6 countries (Singapore, Malaysia, Indonesia, Thailand, India and Australia) with 50+ stores and boasts some global flagships as ION in Singapore or Pitt Street in Sydney. Its digital activities span over eight countries that include Philippines, New Zealand and Hong Kong. An employer with more than 1000 employees, Sephora SEA continues to experience rapid growth in the region with many more stores and countries to come.

Sephora, a division of LVMH - Moët Hennessy Louis Vuitton, an international luxury leader.

Founded in 1969, Sephora is a global leader in beauty retailing and operates successfully in more than two thousand points of sale across Americas, Europe, Middle East and Asia. With a vision of making Sephora the most loved beauty community in the world, it aims to transform the beauty shopping experience through strong relationships with customers, brands and products, unexpected concepts, and a non-conformist attitude.

Sephora South East Asia's (SEA) retail activity spans over 6 countries (Singapore, Malaysia, Indonesia, Thailand, India and Australia) with 50+ stores and boasts some global flagships as ION in Singapore or Pitt Street in Sydney. Its digital activities span over eight countries that include Philippines, New Zealand and Hong Kong. An employer with more than 1000 employees, Sephora SEA continues to experience rapid growth in the region with many more stores and countries to come.