Intern - IT Help desk

Jabil; Penang; On-site; MYR 30,000 - 42,000; Full time

Job summary

Jabil in Penang seeks an IT Support Specialist to assist end users, diagnose and resolve hardware, software and network issues, and maintain computer systems and applications. You will manage service desk tickets, assist in deployments, provide user training, and collaborate with the IT team to enhance service delivery.

The role emphasizes timely incident resolution, adherence to IT policies, and proactive support across a dynamic manufacturing environment.

Qualifications

• Assist level end user support across hardware, software and network issues.
• Diagnose and resolve common IT problems to minimize downtime.
• Provide guidance and best practices to users on IT policies and usage.

Responsibilities

• Assist level support end users and diagnose hardware, software, and network issues.
• Install, configure and maintain computer systems and applications.
• Manage IT service desk tickets and ensure timely resolutions.
• Escalate complex issues to higher-level support as needed.
• Assist in setup and deployment of new software and hardware.
• Provide training and guidance on IT best practices.
• Collaborate with IT team to improve service delivery.

Skills

End-user support

Troubleshooting

Hardware and software diagnostics

Network issue resolution

Ticketing and incident management

Tools

IT service desk software

Job description

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world’s top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

• Assist level support end user
• Diagnose and resolve hardware, software and network issues
• Install, configure and maintain computer system & applications
• Manage IT service desk tickets timely and maintain accurate records
• Escalate complex issues to higher level support members
• Assis in set up and deployment of new software and hardware
• Provide training and guidance to users on IT Best Practices
• Collaborate with other IT members to improve service delivery

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [e-mail] with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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