Intern - Contract Record Analyst (Mandarin Speaker)

Roche; Petaling Jaya; On-site; MYR 17,000 - 23,000; Full time

Job summary

Roche Malaysia is seeking an Intern for the RSS team to assist with contract records, end-user support, and process coordination. You will work under the Team Lead, manage requests through our ticketing system, and gain exposure to SAP/ARIBA and vendor management tools, while developing strong communication and organizational skills.

The role emphasizes attention to detail, confidentiality, and collaboration with business stakeholders in a dynamic healthcare environment.

Qualifications

• Enrolled in a bachelor's or associate degree program related to business administration, legal studies, or a related field.
• Strong attention to detail for accurate contract record processing and maintenance.
• Organizational skills to efficiently manage contract documents.
• Effective written and verbal communication with team members and external parties, including Mandarin proficiency.
• Basic understanding of contract management principles or willingness to learn during the internship.

Responsibilities

• Utilize our ticketing system to manage incoming requests and issues.
• Provide end-user support, including training and consultancy on system functionalities.
• Act as a liaison for process and system changes, including handling enhancement requests.
• Ensure proper use of the Repository tool, manage contract record maintenance, and maintain audit compliance; participate in audits.
• Support project-related activities such as contract migration, system deployment, and cleansing exercises; liaise with and train business stakeholders.
• Onboard suppliers to our vendor management tool.

Skills

Mandarin

Communication

Teamwork

Attention to detail

Education

Bachelor's/Associate degree in related field

Tools

SAP

ARIBA

Microsoft Office/Google Workspace

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Position Summary

As an Intern on our RSS team, you will be responsible for daily activities in accordance with established service levels and SOPs. Your role involves collaborating closely with team members and following instructions from the Team Lead to ensure smooth work coordination.

Responsibilities

Service Delivery

• Utilize our ticketing system to manage incoming requests and issues
• Provide end-user support, including answering system-related queries, conducting training, and offering consultancy on system functionalities
• Act as a liaison for process and system changes, including handling enhancement requests
• Ensure proper use of the Repository tool, manage contract record maintenance, and maintain compliance with audit requirements. Participate in the audit process as per SOP
• Support project-related activities such as contract migration, system deployment, and cleansing exercises. Additionally, liaise with and train business stakeholders
• Onboard suppliers to our vendor management tool

Requirements

• Enrolled in a bachelor's or associate degree program related to business administration, legal studies, or a related field
• Strong attention to detail for accurate contract record processing and maintenance
• Organizational skills to efficiently manage contract documents
• Effective written and verbal communication skills for collaboration with team members and external parties, with proficiency in Mandarin
• Computer proficiency, including familiarity with basic office software (e.g., Microsoft Office or Google Workspace). Knowledge of ERP software such as SAP or ARIBA is a plus
• Basic understanding of contract management principles or a willingness to learn during the internship
• Problem-solving skills to identify and address contract record-related issues
• Adaptability to different software tools and processes used within the organization
• Awareness of the importance of confidentiality and compliance with legal and ethical standards when handling contract records
• Strong teamwork skills for effective collaboration within a team environment
• No work experience is required
• Able to work at least six (6) months of internship duration.

Who We Are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.

Roche is an Equal Opportunity Employer.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.