Technology Support Intern | Mandarin Speaker (Open to All Majors)

Roche; Petaling Jaya; On-site; MYR 20,000 - 31,000; Full time

Job summary

Roche is seeking a Technology Support Intern who will serve as the frontline for regional user inquiries across multiple channels. You will troubleshoot basic software and hardware issues, manage ticket lifecycles, and guide users on standard software packages while escalating complex items to Level 2 teams.

Open to all majors, you should be pursuing or holding a Diploma or Degree and be fluent in English and Mandarin.

Qualifications

• Must be pursuing or holding a Diploma or Degree in any field.
• Fluent in English and Mandarin (written and spoken).
• 6-month internship availability; no formal IT background required.

Responsibilities

• Serve as the primary contact for user inquiries across channels (phone, chat, email, self-service).
• Perform basic software troubleshooting (Google Suite, Office, conferencing tools) and hardware questions (laptops, tablets, printers).
• Manage ticket lifecycle: log issues, prioritize requests, track progress, provide status updates.

Skills

Logical reasoning

Troubleshooting

Customer-focused

Interpersonal skills

Communication skills

Education

Diploma or Degree in any field

Tools

Windows/Mac OS

Microsoft 365

Ticketing systems

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

That’s what makes us Roche.

As a Technology Support Intern | Mandarin Speaker (Open to All Majors - 6-Month Internship), you will play a key role in providing a seamless, friendly service experience for our regional teams. You do not need a specialized IT background to succeed in this role—if you are logically minded, comfortable using everyday technology, and passionate about helping people resolve day-to-day application and hardware issues, you will thrive here.

The Opportunity

• Serve as the primary point of contact for user inquiries across multiple communication channels (phone, chat, email, and self-service portal)
• Apply logical troubleshooting to help users resolve everyday software issues (e.g., Google Suite, Microsoft Office, conferencing tools, local apps) and basic hardware questions (e.g., laptops, tablets, printers)
• Manage the lifecycle of support tickets: logging issues, prioritizing requests, tracking progress, and providing clear status updates to end users
• Guide users on choosing the right standard software packages and assist with processing local hardware and access requests
• Collaborate with and dispatch unresolved, complex technical issues to Level 2 specialized teams
• Drive overall user satisfaction by providing patient, clear, and structured assistance

Who You Are

• You are currently pursuing or hold a Diploma or Degree in any field (Business, Communications, Arts, Science, IT, Engineering, etc.) — no formal IT background is required
• You have strong logical reasoning, critical thinking, and structured problem-solving skills to systematically figure out basic technical issues
• You are fluent in both English and Mandarin (written and spoken) to communicate effectively with regional counterparts
• You have excellent interpersonal and communication skills with a strong customer-first mindset
• You are comfortable and confident using standard software and devices (e.g., Windows/Mac OS, Microsoft 365, smart devices)
• Prior exposure to ITIL concepts or ticketing systems is a plus, but not essential
• You are available for a 6-month internship

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.