Intern Business Enablement

Carsome Sdn Bhd; Petaling Jaya; On-site; MYR 8,900 - 13,000; Full time

Job summary

Carsome Sdn Bhd is seeking a detail‑oriented intern to extract and update customer details from the CRM into Google Sheets, ensuring data accuracy. The role involves preparing weekly and monthly reports with charts, using pivot tables to analyze data, and creating clear presentations for management review.

You will also perform general administrative tasks, follow up with customers as needed, and collaborate with different teams to improve reporting processes.

Qualifications

• Proficiency in Google Sheets for data handling, formulas, pivot tables and charts.
• Strong reporting and presentation skills using Google Slides or PowerPoint.
• Attention to detail and accuracy in maintaining records.

Responsibilities

• Extract and update customer details from the CRM into Google Sheets.
• Prepare weekly, monthly, and ad‑hoc reports with tables and charts.
• Use pivot tables and formulas to analyze case data and trends.
• Create and format reports and presentations for management review using Google Slides or PowerPoint.
• Follow up with customers as needed and maintain professional communication.
• Provide general administrative support and organize reports.
• Must commit to a minimum internship period of 6 months.

Skills

Data management

Reporting

Communication

Attention to detail

Independent worker

Organizational skills

Tools

Google Sheets

Google Slides

PowerPoint

Job description

Extract and update customer details from the CRM system into Google Sheets.

Ensure data accuracy and completeness by regularly checking for updates.

Reporting & Analysis:

Prepare weekly, monthly, and ad-hoc reports using Google Sheets (tables, summaries, and charts).

Utilize pivot tables and formulas to analyze case data (e.g., case volume, resolution time).

Presentation & Documentation:

Create reports and presentations using Google Slides or PowerPoint for internal use.

Ensure reports are clear, well-structured, and visually organized for management review.

Customer Support (As Needed):

Conduct follow-up calls with customers when required.

Maintain professional and clear communication during interactions.

General Administrative Support:

Assist in document preparation, filing, and organizing reports.

Perform other administrative tasks as required.

Your Know-How

Develop Key Skills – Improve your data management, reporting, and communication skills in a real-world professional setting.

Enhance Problem-Solving & Teamwork – Work on practical tasks that require critical thinking, organization, and collaboration with different teams.

Strengthen Communication Skills – Gain experience in customer interactions, internal reporting, and professional correspondence, helping you build confidence in workplace communication.

Exposure to CRM & Business Operations – Learn how customer service and complaint management systems function in a fast-paced and dynamic environment.

Boost Resume – Gain hands-on industry experience that will make you stand out in future job applications.

Requirements

Proficiency in Google Sheets (able to use formulas, pivot tables, and generate tables/charts).

Proficiency in Google Slides or PowerPoint (capable of creating clear, structured presentations).

Attention to detail – ability to maintain accurate and complete records.

Basic communication skills – confident in handling customer calls when needed.

Independent worker – able to manage tasks with minimal supervision after initial guidance.

Strong organizational skills – capable of tracking updates and maintaining structured reports.

Must commit to a minimum internship period of 6 months.

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my