Intern

TDCX; Malaysia; On-site; MYR 11,000 - 28,000; Full time

Benefits offered by this job

World-class workspaces

Coaching and mentoring from experts in

Flexible working arrangements

Strong learning and development plans

Job summary

TDCX, Inc. is offering an internship where you will work with innovative teams to tackle real business challenges. You will help define problem statements, gather data, and recommend improvements while collaborating across functions to support ongoing initiatives.

This role emphasizes learning, mentorship, and hands-on involvement in quality management within a global BPO environment. You will engage in reporting, participate in meetings, and contribute to process enhancements under mentoring

Qualifications

• Bachelor’s degree or equivalent is required or pursuing.
• Strong problem-solving and decision-making abilities.
• Demonstrated leadership and cross-functional teamwork experience.
• Excellent verbal and written communication in English.

Responsibilities

• Define and scope problems with stakeholders.
• Gather data and analyze to support recommendations.
• Provide constructive feedback on tools, resources, and processes.
• Prepare reports and status updates for stakeholders.
• Collaborate across teams to execute improvement plans.
• Support quality management and continuous improvement initiatives.

Skills

Problem solving

Leadership

Cross-functional teamwork

Time management

Organizational skills

English communication

Data gathering

Education

Bachelor’s degree

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future - starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• As a TDCX intern, determine how best to take on solving the company’s opportunities and challenging problems.
• Work cross-functionally to define problem statements, gather data, and make recommendations
• Provide constructive feedback on tools, resources, procedures and guidelines to improve the processes
• Execute work plans and assist in preparing reports for stakeholders or related assignments.
• Actively participates in meeting and stay engaged, give frequent readouts on status of communication work streams.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess or currently pursuing a bachelor’s degree or equivalent.
• Ability to solve problems and make decisions effectively.
• Demonstrated leadership, program management, and cross-functional teamwork experience
• Possesses good critical and analytical skills.
• Ability to plan well with strong organizational skills to execute tasks efficiently.
• Results-driver and desire to innovate and simplify current process and practices
• Possesses strong time management skills and motivated to exceed expectations Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach- driven by innovation and operational precision- positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

Job Segment: BPO, Program Manager, Quality Manager, Intern, Advertising, Operations, Quality, Management, Entry Level, Marketing