Insurance Support SME & Team Lead

RecruitFirst Pte Ltd; Malaysia; On-site; MYR 66,960 - 111,600; Full time

Job summary

A prominent MNC BPO company is seeking a Team Supervisor in Malaysia to lead a team providing operational support to a UK-based client. The ideal candidate will have 3 - 5 years of call center experience, including at least 2 years in a people manager role. Strong interpersonal, problem-solving skills, and a commitment to delivering quality customer service are essential. The position involves supervising performance, handling complex issues, and collaborating with teams to meet customer expectations.

Qualifications

• 3 - 5 years of call center experience, including 2 years in a people manager role.
• Strong focus on delivering quality customer service.
• Ability to monitor KPIs and set performance goals.

Responsibilities

• Supervise and lead the team while monitoring performance.
• Handle complex cases escalated by representatives.
• Collaborate with the Hong Kong team to resolve issues.

Skills

Interpersonal skills

Problem-solving skills

Team player

Customer service

Professional telephone manner

Job description

A prominent MNC BPO company is seeking a Team Supervisor in Malaysia to lead a team providing operational support to a UK-based client. The ideal candidate will have 3 - 5 years of call center experience, including at least 2 years in a people manager role. Strong interpersonal, problem-solving skills, and a commitment to delivering quality customer service are essential. The position involves supervising performance, handling complex issues, and collaborating with teams to meet customer expectations.