Inside Sales Executive, Ocean Division

Alfa Laval; Shah Alam; On-site; MYR 60,000 - 120,000; Full time

Job summary

Alfa Laval in Malaysia is seeking an Inside Sales professional to drive sales in the Ocean Division. You will provide direct customer support, prepare complex quotations, and deliver advance technical support to ensure customer satisfaction and revenue growth.

Reporting to the Inside Sales Manager, you will follow established processes, use CRM tools effectively, identify upselling opportunities, and collaborate with cross-functional stakeholders in a fast-paced, international environment.

Qualifications

• Bachelor's degree or equivalent.
• Degree in Marine Engineering a plus.

Responsibilities

• Follow established sales processes to promote Alfa Laval products and services.
• Identify parts/products needed by customer and prepare quotes.
• Create and actively follow up transactional quotes.
• Proactively look for upselling opportunities.
• Follow up on quotes to ensure value matches customer needs.
• Use the CRM and other tools to support the sales process.

Skills

Bachelor's degree

Marine engineering background

Interpersonal skills

Team player

Customer service

International experience

Independent worker

Education

Bachelor’s degree

Marine Engineering degree (a plus)

Job description

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Who You Are

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for!

About The Job

Reporting to the Inside Sales Manager, you will be responsible for selling Alfa Laval products and services within the Ocean Division. You will be providing direct support to customers, including complex quotations and advance technical support.

Job Description

• Follow established sales processes and guidelines to promote and sell Alfa Laval Products and services.
• Investigate and identify parts/products needed by customer.
• Create and actively follow up transactional quotes.
• Proactive looking for upselling opportunities.
• Actively follow up the quote in order to understand if the proposed value is understood and if it is matching the customer needs.
• Use the CRM tool and other tools in a consistent and qualitative way, to support the sales process and take decisions.

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What You Know

• Bachelor’s degree or equivalent. Degree in Marine Engineering a plus.
• Marine equipment and technical background a plus. (aftersales, spare parts & service)
• Good interpersonal and communication skills.
• Excellent team player and ability to collaborate well with different stakeholders.
• High customer service orientation.
• Has worked in company with international setting, and has worked with a matrix organization.
• Self-motivated team player with positive attitude and drive to excel
• Ability to work independently, prioritize and multi-task with minimal supervision in a fast-paced environment and meeting deadlines.

What’s In It For You

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.