Inside Sales Assistant

Atex Pharmacy; Plentong; On-site; MYR 26,000 - 37,000; Full time

Benefits offered by this job

Training and product knowledge

Healthcare industry experience

Supportive environment

Job summary

Atex Pharmacy in Malaysia is seeking a customer-oriented Pharmacy Assistant to join our team. The role focuses on delivering outstanding customer service, assisting with pharmacy operations, and promoting health screening services.

Qualifications include a minimum SPM, 2+ years of relevant experience (encouraged) or fresh graduates, strong communication, and ability to work well in a team while learning about healthcare products.

Qualifications

• Minimum SPM qualification.
• 2+ years of relevant experience encouraged.
• Fresh graduates welcome.
• Good communication and interpersonal skills.
• Friendly, responsible, and customer-oriented.
• Willing to learn about healthcare products and pharmacy operations.
• Able to work well in a team.

Responsibilities

• Deliver Outstanding Customer Service
• Promote Health Screening & Wellness Services
• Achieve Sales & Service KPIs
• Maintain Store Presentation & Merchandising
• Support Daily Pharmacy Operations
• Operate the POS System
• Maintain Compliance & Store Standards
• Build Customer Relationships
• Participate in Learning & Professional Development
• Work as a Collaborative Team Member

Skills

Communication

Teamwork

Customer service

Willing to learn

Education

SPM qualification

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Candidates with 2+ years of relevant experience are highly encouraged to apply.

Fresh graduates are welcome to apply.

Good communication and interpersonal skills.

Friendly, responsible, and customer-oriented.

Willing to learn about healthcare products and pharmacy operations.

Able to work well in a team.

Requirement

• Minimum SPM qualification.

• Candidates with 2+ years of relevant experience are highly encouraged to apply.

• Fresh graduates are welcome to apply.

• Good communication and interpersonal skills.

• Friendly, responsible, and customer-oriented.

• Willing to learn about healthcare products and pharmacy operations.

• Able to work well in a team.

Responsibility

1. Deliver Outstanding Customer Service

• Welcome customers warmly and identify their healthcare needs.

• Provide product recommendations within the scope of training.

• Escalate medical or prescription-related enquiries to the pharmacist when appropriate.

  2. Promote Health Screening & Wellness Services

• Introduce and perform basic health screenings according to training and SOPs (e.g. blood pressure, body composition & blood glucose)

• Explain screening results based on company guidelines.

• Encourage customers to participate in preventive healthcare programs.

  3. Achieve Sales & Service KPIs

• Meet individual and outlet sales targets.

• Recommend suitable complementary products based on customer needs.

• Participate in promotional campaigns and focus product initiatives.

  4. Maintain Store Presentation & Merchandising

• Ensure shelves are fully stocked, clean, and properly labelled.

• Execute visual merchandising plans and promotional displays.

• Monitor product expiry dates and maintain First-Expired, First-Out (FEFO) practices.

  5. Support Daily Pharmacy Operations

• Assist with stock receiving, replenishment, transfers, and inventory checks.

• Prepare products for customer collection where appropriate.

• Support the pharmacist and nutritionist with non-clinical operational tasks.

  6. Operate the Point-of-Sale (POS) System

• Process sales transactions accurately.

• Handle cash, card, e-wallet, and loyalty program transactions.

• Balance the cash drawer and maintain transaction accuracy.

  7. Maintain Compliance & Store Standards

• Follow company SOPs, hygiene requirements, and regulatory guidelines.

• Ensure the store remains organized, clean, and audit-ready.

• Report operational issues, damaged products, or safety concerns promptly.

  8. Build Customer Relationships

• Develop good relationships with regular customers.

• Encourage membership registration and loyalty program participation.

• Follow up with customers on promotions, healthcare campaigns, or product availability where assigned.

  9. Participate in Learning & Professional Development

• Complete mandatory product knowledge, healthcare, and compliance training.

• Attend team meetings and coaching sessions.

• Continuously improve knowledge of health products and customer service skills.

  10. Work as a Collaborative Team Member

• Cooperate closely with pharmacists, dietitians, nutritionists, and other store colleagues.

• Support colleagues during busy periods and operational activities.

• Contribute positively to achieving outlet goals and maintaining a productive team environment.

Benefits

• Training and product knowledge development provided
• Opportunity to gain experience in the healthcare and pharmacy industry
• Supportive and collaborative working environment