Innovation & Partnerships Intern - KL

Teleperformance; Malaysia; On-site; MYR 20,000 - 31,000; Part time

Benefits offered by this job

Internship allowance

Job summary

Teleperformance is seeking an Innovation & Partnerships Intern to work with the Innovation Manager on projects shaping how the business operates. You will research trends, coordinate initiatives, and help turn ideas into shippable outcomes.

The role is broad, balancing deep research with stakeholder engagement, data cleaning, and automation tasks. On-site for the full six months, you will gain practical experience and a valuable cross-functional network.

Qualifications

• Currently pursuing or recently completed a degree in Business, Management, Innovation, Technology, Economics, or a related field
• Strong organisational skills - you can juggle several threads at once and nothing quietly falls off the list
• Confident with Excel and PowerPoint; comfortable turning raw information into something clear and presentable
• Genuine curiosity about new technology and how businesses use it, including AI tools like Claude, ChatGPT, or Copilot
• Excellent written and spoken English - a large part of this role is communicating clearly with people at different levels
• Analytical mindset and a proactive approach - you'd rather ask a question or propose an option than wait for instructions
• Detail-oriented, dependable, and comfortable working with people you've only met on Teams
• Able to commit to the full 6 months on-site

Responsibilities

• Support day-to-day delivery across the Innovation team's active projects
• Research industry trends, emerging technologies, and competitor moves, then turn the findings into a clear one-pager or short deck people will actually read
• Help build and track project plans - milestones, owners, timelines, and what's blocked
• Coordinate meetings, workshops, and brainstorming sessions with internal stakeholders, including agendas, notes, and follow-up actions
• Prepare documentation for strategic initiatives: proposals, process maps, decision logs, and status updates
• Contribute to data analysis and visualisation - pull the numbers together, spot what's interesting, present it clearly
• Support automation efforts alongside the automation team, identifying repetitive tasks worth removing
• Take part in ideation sessions and help assess which ideas are worth pursuing and why

Skills

Organisational skills

Excel

PowerPoint

English proficiency

Analytical thinking

Attention to detail

Stakeholder coordination

Education

Pursuing or recently completed degree in Business/Management/Innovation/Technology/Economics

Tools

Power Automate

Power Apps

UiPath

Power BI

Jira

Trello

Notion

Job description

Overview

Join TP's Innovation team as an Innovation & Partnerships Intern. You'll work directly with the Innovation Manager on projects that shape how the business operates - researching what's coming next, coordinating the projects that test it, and helping turn good ideas into things that actually ship.

This is a broad role. Some weeks you're deep in research and building a business case; other weeks you're chasing stakeholders, cleaning data, or automating something that's been eating hours. We care more about how you think and follow through than about what's already on your CV.

What you'll get

• Hands-on experience in innovation management, project coordination, and automation delivery
• Direct exposure to senior stakeholders and real business decisions, not observer-only work
• A multicultural, multilingual working environment and a strong professional network for after the internship
• Internship allowance provided

Qualifications

• Currently pursuing or recently completed a degree in Business, Management, Innovation, Technology, Economics, or a related field
• Strong organisational skills - you can juggle several threads at once and nothing quietly falls off the list
• Confident with Excel and PowerPoint; comfortable turning raw information into something clear and presentable
• Genuine curiosity about new technology and how businesses use it, including AI tools like Claude, ChatGPT, or Copilot
• Excellent written and spoken English - a large part of this role is communicating clearly with people at different levels
• Analytical mindset and a proactive approach - you'd rather ask a question or propose an option than wait for instructions
• Detail-oriented, dependable, and comfortable working with people you've only met on Teams
• Able to commit to the full 6 months on-site

Nice to have (not required)

• Familiarity with automation tools such as Microsoft Power Automate, Power Apps, UiPath, or similar
• Exposure to Power BI, Looker Studio, or any data visualisation tool
• Any experience with project tracking tools (Planner, Jira, Trello, Notion)
• Prior internship, committee, club leadership, or event coordination experience
• A portfolio, case competition entry, or a write-up of a project you drove yourself

Hiring process

• Short screening form
• Practical assessment - a small research and structuring exercise
• Interview with the hiring team

Responsibilities

• Support day-to-day delivery across the Innovation team's active projects
• Research industry trends, emerging technologies, and competitor moves, then turn the findings into a clear one-pager or short deck people will actually read
• Help build and track project plans - milestones, owners, timelines, and what's blocked
• Coordinate meetings, workshops, and brainstorming sessions with internal stakeholders, including agendas, notes, and follow-up actions
• Prepare documentation for strategic initiatives: proposals, process maps, decision logs, and status updates
• Contribute to data analysis and visualisation - pull the numbers together, spot what's interesting, present it clearly
• Support automation efforts alongside the automation team, identifying repetitive tasks worth removing
• Take part in ideation sessions and help assess which ideas are worth pursuing and why