Innovation Center Lead, Technical Services

DKSH Malaysia Sdn Bhd; Selangor; On-site; MYR 180,000 - 300,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking an Innovation Center Manager and Technical Service Manager to lead the Performance Materials innovation function in Malaysia. You will drive product development, technical service excellence, and an innovation strategy aligned with business objectives.

Responsibilities include budget management, overseeing lab-scale and pilot-scale testing, and leading the technical service team to deliver reliable, safe, and compliant customer solutions.

Qualifications

• Bachelor's degree in Food Technology or related field with proven working experience.
• Minimum 5–8 years in a similar role within food ingredients or related industry.
• Minimum 2–3 years in a managerial capacity leading technical teams.
• Strong B2B commercial acumen with a technical and solution-oriented approach.
• Working knowledge of the food industry, products, and market dynamics.
• Familiarity with food ingredients, additives, and flavours across applications.
• Knowledge of lab methods relevant to food formulation and testing.
• Excellent communication, interpersonal, and negotiation skills.
• Proficient in Excel, Word, and PowerPoint.
• Fluent in English (written and spoken).

Responsibilities

• Lead the Innovation Center budget and costs aligned with annual allocation.
• Monitor formulation guidelines and compliance to improve products and reduce costs.
• Oversee product formulation from lab-scale to pilot-scale testing.
• Drive product development projects ensuring on-time delivery.
• Identify product improvement opportunities from trends and development processes.
• Lead technical training programs for the sales team.
• Ensure lab equipment maintenance and safety compliance.
• Co-visit key customers to provide expert technical solutions.
• Manage the library of ingredient and flavour samples for external/internal studies.
• Oversee performance and productivity of the technical service team.
• Develop learning and development in Research and Analysis to meet objectives.

Skills

Communication skills

Interpersonal skills

Negotiation

Problem solving

Analytical thinking

B2B commercial acumen

Leadership

English proficiency

Education

Bachelor's degree in Food Technology

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

DKSH Malaysia Sdn Bhd is seeking an Innovation Center Manager and Technical Service Manager to lead the Performance Materials innovation function in Malaysia. You will drive product development, technical service excellence, and an innovation strategy aligned with business objectives.

Responsibilities include budget management, overseeing lab-scale and pilot-scale testing, and leading the technical service team to deliver reliable, safe, and compliant customer solutions.