Information Technology Team Lead

Ipsos in Malaysia; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Ipsos in Malaysia is seeking an experienced IT leader to implement the global IT strategy locally and drive long-term planning aligned with Ipsos Tech goals. You will oversee service delivery, budgets, and cross-divisional collaboration to ensure high-quality IT support across Malaysia.

The role requires 10–12 years in IT with at least 5 years in management, strong strategic thinking, and excellent communication with stakeholders.

Qualifications

• 10–12 years of experience in IT with 5+ years in a management role.
• Ability to explain technology clearly to non-technical stakeholders.
• Strong business and IT background; serve as a trusted business partner.
• Excellent communication with senior management, clients, and cross-functional teams.
• Proactive and capable of delivering innovative solutions to business requirements.
• Proven track record of delivering value and credibility with business partners.

Responsibilities

• Implement the global IT strategy locally in Malaysia and align long-term planning with Ipsos Tech goals.
• Collaborate with Ipsos Tech Global Divisions to ensure high-quality IT service delivery in Malaysia.
• Oversee Help Desk & Desktop support and track response/resolution metrics.
• Provide direction on IT support, email, servers, data centers, and network for all Ipsos sites in Malaysia.
• Promote innovative thinking and BAU support for cloud infrastructure (GCP, AWS, Azure).
• Independently manage small-to-mid size infrastructure projects with internal teams or vendors.
• Liaise with 3rd-party suppliers, including Managed Hosting partners.
• Ensure Ipsos companies in Malaysia comply with IT standards and Group policies; oversee security and controls as defined by policy and governance.
• Meet with clients to ensure solutions/platforms meet requirements; build Ipsos IT credibility in data management and online reporting/portals.
• Report regularly on risks, opportunities, and project progress in agreed format.
• Directly manage significant IT projects and maintain detailed project plans.
• Develop annual Malaysia IT budget in liaison with finance and Group instructions; ensure spending aligns with plan.
• Coordinate IT/Telco purchasing and approvals; report incidents within 24 hours to global ITSVP/CIO and relevant auditors.
• Attend and contribute to senior management and IT leadership meetings.
• Other job-related duties as assigned; oversee user base of 700+ permanent employees across Malaysia and CATI/CAPI resources.

Skills

Strategic thinking

Leadership

Communication

Business partnering

Delivery execution

Vendor management

Tools

Microsoft Windows Server

Backup systems

Data & Network Administration

Directory Services

Online reporting

Job description

• Implement the global IT strategy locally within Malaysia and contribute to the formation of that strategy. Carry out long-term planning that supports the overall strategy & goals of Ipsos Tech
• Work closely and collaboratively with colleagues in the other Ipsos Tech Global Divisions to seamlessly ensure high quality IT service delivery in Malaysia
• Oversee Help Desk & Desktop support including tracking of response/resolution statistics
• Provide specific direction and support relating to IT support, helpdesk, e-mail, servers, data centers, and network for all Ipsos locations in Malaysia.
• Promote innovative thinking, BAU support for the infrastructure in cloud GCP (Google Cloud), AWS and Azure.
• Independently manage small size infrastructure projects or tasks working with internal teams or vendors
• Liaise and work alongside 3rd-party suppliers, in particular Managed Hosting partners.
• Ensure that Ipsos companies in Malaysia comply with agreed IT standards aligned with legislation and more generally with the Ipsos Group policies and procedures, which must be understood and applied by the IT Services teams and end users; Supports proper implementation of appropriate compliance, security and controls as defined by Security Information tower policy and governance. Oversee the installation & maintenance of hardware and software as appropriate and ensure that software support & license contracts are maintained and up to date
• Meet with clients when requested and ensure solutions/platforms are available to deliver against their requirements. Build the credibility of Ipsos and its IT organization, especially in the field of data management and on-line reporting/portals
• Report with an agreed format on a regular/monthly basis:

Recommendations, risks and opportunities.

• Directly manage significant projects and ensure that detailed project plans are maintained for all major IT projects
• Develop annual Malaysia IT budget in liaison with Ipsos Malaysia finance team and Group instructions and ensure that annual spending is consistent with this plan
• Coordinate IT/Telco purchasing and approval all IT/Telco related purchasing
• Report any incident within 24hours to Ipsos global IT Services SVP and global CIO, including service interruption, departure of key people (also to Group Internal Audit Director and Group CFO in case of fraud or major risk)
• Attend and contribute to senior management team meetings – both the business and IT
• Other job-related duties as assigned
• Overall responsibility for user base of 700+ permanent employees across Malaysia and additional CATI seats and CAPI interviewers

Ideal Candidate has the following Skills and Experience

• 10-12 years of experience in IT, 5 years in management role
• Must be able to think strategically and to interact with confidence
• Must possess the ability to explain technology and related issues to non-technologically minded people
• Must have a strong business and IT background and be a business partner and thought leader while having strong execution and delivery skills
• Strong interpersonal skills
• Willing to take initiative and to add value to the organization by generating innovative solutions to business requirements
• The candidate will have excellent communication skills in order to deal with a variety of stakeholders on a continuous basis, including Senior Management, Ipsos clients, Business Managers, other IT teams, and colleagues worldwide
• Technical qualifications (or understanding to develop):
• Directory Services, Data and Network Administration
• Knowledge in Microsoft Windows Server technologies
• Hands on experience in backup systems
• On-line reporting to clients
• Business Skills:
• Strong business experience
• Track record of delivery and adding value to the business
• Credibility with Business and Clients and relationship development
• Seen as a valuable Business partner and confidant