Incident Manager (Mandarin/Cantonese) – Customer Advocate

Accenture PLC; Selangor; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Language allowance

Job summary

Accenture PLC in Malaysia seeks a dedicated Customer Advocate to work closely with customers and our Customer Service Support engineers, managing reactive support to resolution and delivering insights into operational health opportunities for a designated portfolio of accounts.

The role focuses on representing the customer’s business impact, prioritizing critical issues, and ensuring clear communication, with English and Mandarin or Cantonese proficiency, and a 9AM–6PM, Monday–Friday schedule.

Qualifications

• Degree holder with 1–4 years of experience in supporting enterprise technologies.
• Strong English and Mandarin or Cantonese language proficiency.
• Experience in customer service with empathy and active listening skills.
• Able to multitask and prioritize tasks effectively.

Responsibilities

• Represent the customer's business impact and advocate for the customer.
• Support end-to-end problem resolution.
• Coordinate with Customer Service Support engineers and customers.
• Identify issues and provide insights into operational health opportunities.

Skills

Customer service

English

Mandarin

Cantonese

Empathy

Active listening

Multitasking

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Accenture PLC in Malaysia seeks a dedicated Customer Advocate to work closely with customers and our Customer Service Support engineers, managing reactive support to resolution and delivering insights into operational health opportunities for a designated portfolio of accounts.

The role focuses on representing the customer’s business impact, prioritizing critical issues, and ensuring clear communication, with English and Mandarin or Cantonese proficiency, and a 9AM–6PM, Monday–Friday schedule.