In-Flight Agent

WAC Wano Connect Sdn. Bhd.; George Town; On-site; MYR 20,000 - 36,000; Full time

Job summary

WAC Wano Connect Sdn. Bhd. is seeking a detail-oriented Ground Support Associate to prepare and set carts according to orders, check item expiry, and conduct opening/closing counts.

You will safely transport in-flight meals and supplies between the catering facility and aircraft, coordinate with operations teams, and maintain professional communication with crews and ground staff. Shift work, including overnights and holidays, is required.

Qualifications

• Minimum SPM or equivalent.
• Experience in airport environments or handling food/beverage transport is an advantage.
• Ability to work shifts including overnight, weekends and public holidays.
• Excellent communication and interpersonal skills across departments.
• Well-organized, meticulous, trustworthy, and able to perform under pressure.

Responsibilities

• Prepare and set carts according to quantity and orders.
• Check item expiry and condition prior to setting the cart.
• Perform opening/closing counts for carts/stocking units and input into system.

Skills

Communication

Interpersonal skills

Organized

Pressure handling

Education

SPM or equivalent

Job description

Job Description

WHAT YOU WILL CHAMPION:

• Prepare and set carts in accordance to the set quantity and orders.
• To check on the item expiry and condition prior to setting the cart.
• Perform closing count & opening for cart / SU physically and input it in the system.
• To check the cleanliness of the cart, drawer, SU and other related equipment before doing any setting.
• Safely transport In-Flight meals, beverages, and other necessary supplies from the catering facility to the aircraft and vice versa, includes load and unload activities.
• Coordinate with In-Flight Operations employees, other ground employees and crews to ensure timely deliveries of In-Flight supplies according to flight schedules.
• Assist the In-Flight Driver at the aircraft parking apron including marshalling when docking and withdrawal from aircraft and at warehouse loading bay.
• Maintaining a professional and courteous attitude while interacting with ground employees includes crews.
• Ensure that all items delivered to the aircraft match the inventory list and meet the quality standards required for In-Flight service.
• Perform other duties & responsibilities from time to time as per instruction by the management team.

REQUIREMENTS:

• Minimum SPM or equivalent.
• Experience working within airport environments or handling food and beverage transport is an advantage.
• Able to work on shift patterns including, overnight, weekends & public holidays.
• Excellent communication and interpersonal skills, with the ability to liaise effectively across departments.
• Well-organized, meticulous, trustworthy, and able to perform effectively under pressure.