Implementation Consultant / Presales Consultant

Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd; Puchong; On-site; MYR 120,000 - 180,000; Full time

Job summary

Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd seeks a skilled Implementation Lead to drive end-to-end AI-driven and enterprise software deployments. You will coordinate kickoff meetings, gather requirements, configure systems, manage data migration, and lead training sessions for customers, ensuring adoption from go-live through stabilization.

The role requires 2–5 years in software implementation, strong communication skills, and Mandarin proficiency to liaise with Mandarin-speaking

Qualifications

• 2–5 years of relevant software implementation experience.
• Experience leading customer-facing implementation projects, requirements discussions, demonstrations, and training.
• Experience with SaaS deployment and customer onboarding.
• Hands-on familiarity with enterprise software configuration, workflows, user management, and access controls.
• Strong communication, presentation, storytelling, teamwork, documentation and problem-solving skills.
• Mandarin proficiency is required to liaise with Mandarin-speaking stakeholders.

Responsibilities

• Lead end-to-end software implementations, onboarding and deployment for customers.
• Manage kickoff meetings, requirements workshops, project plans, timelines and risks.
• Document and validate business requirements, translate into solution configurations.
• Configure applications, user accounts, workflows and access controls.
• Coordinate data migration, API/Webhook integrations, UAT and deployment.
• Deliver demonstrations and training, produce user guides and knowledge transfer materials.
• Assess go-live readiness and support post-go-live stabilization.

Skills

Project management

Stakeholder management

Requirements gathering

Training delivery

Documentation

Communication

Problem solving

Education

Bachelor’s Degree in IT/CS or related field

Tools

API Integrations

Webhooks

SaaS implementations

Job description

Lead the end-to-end implementation, onboarding, and deployment of AI-driven and enterprise software solutions. Work closely with customers and internal teams to deliver successful implementations, user training, and customer adoption from kickoff through go-live and stabilization.

Key Responsibilities

Manage customer implementations, including kickoff meetings, requirements workshops, project plans, timelines, milestones, risks, and scope.

Gather, document, and validate business and functional requirements, translating them into solution configurations and implementation activities.

Configure applications, user accounts, workflows, and access controls according to customer requirements.

Coordinate data migration, API/Webhook integrations, deployment, and User Acceptance Testing (UAT) with technical teams.

Conduct demonstrations, workshops, and administrator/end-user training, using clear storytelling to explain solution capabilities and business value.

Prepare implementation documentation, BOM documentation, user guides, and knowledge transfer materials.

Assess go-live readiness, coordinate deployment, support post-go-live stabilization, and manage handover to Support or Customer Success teams.

Collaborate with Product Owners, Software Engineers, AI Engineers, and Support teams while managing customer expectations and multiple concurrent implementations.

Monitor initial customer adoption and improve implementation processes, playbooks, and training materials.

Requirements

Bachelor’s Degree in IT, Computer Science, Business Information Systems, Engineering, or a related field.

At least 2-5 years of relevant experience in software implementation, SaaS deployment, customer onboarding, project delivery, or business analysis,

Experience independently managing customer-facing implementation projects, requirements discussions, demonstrations, and training.

Hands-on familiarity with enterprise software configuration, workflows, user management, and access controls.

Basic understanding of APIs, Webhooks, system integrations, and data migration.

Strong communication, presentation, storytelling, teamwork, documentation, and problem-solving skills.

Ability to manage stakeholders, implementation risks, competing priorities, and project timelines.

Mandarin proficiency is required to liaise with Mandarin-speaking stakeholders.