IFS Customer Service Manager – Malaysia & Singapore

Sealed Air Corporation; Seberang Perai; On-site; MYR 120,000 - 180,000; Full time

Job summary

Sealed Air is seeking a Customer Service Manager to lead a team of CS Partners across Malaysia and Singapore, based in the Prai office. You will ensure smooth daily operations, escalate issues, and coordinate with internal stakeholders to deliver outstanding customer experiences.

The role requires a Diploma/Degree in a related field, 7–8 years of experience in customer service/marketing/sales/administration, and Mandarin proficiency for client communication. Relocation is not indicated.

Qualifications

• Diploma/Degree in related field is required.
• Min. 7-8 years of experience in customer service/marketing/sales/administration.
• Mandarin language proficiency is required due to communication with Mandarin-speaking clients.

Responsibilities

• Act as the first escalation point for CS Partners and provide guidance.
• Manage and coach CS Partners to ensure smooth daily operations.
• Ensure orders are processed accurately and timely; respond to queries.
• Plan and prioritize workload; manage leaves and sick days.
• Build and maintain customer relationships through proactive communication.
• Update master data (part numbers, pricing, validity) as needed.
• Coordinate with suppliers and internal teams on artwork and changes.
• Ensure documentation is accurate and accessible.
• Guide team to align with goals and processes; provide training.
• Identify improvements in processes and communication with customers and other departments.
• Handle complex situations using established precedents.

Skills

Leadership

Customer service

Order management

Communication

Process improvement

Education

Diploma/Degree in related field

Job description

Sealed Air is seeking a Customer Service Manager to lead a team of CS Partners across Malaysia and Singapore, based in the Prai office. You will ensure smooth daily operations, escalate issues, and coordinate with internal stakeholders to deliver outstanding customer experiences.

The role requires a Diploma/Degree in a related field, 7–8 years of experience in customer service/marketing/sales/administration, and Mandarin proficiency for client communication. Relocation is not indicated.