APAC Customer Service Manager – Manufacturing

FAGERDALA MALAYSIA SDN BHD; Seberang Perai; On-site; MYR 120,000 - 180,000; Full time

Job summary

Fagerdala Malaysia Sdn Bhd seeks a Customer Service Manager (Manufacturing) to lead a team of CS Partners and deliver outstanding customer experiences. You will oversee daily CS operations and partner with internal stakeholders and external customers across Malaysia and Singapore.

The role will be based at the Fagerdala Prai office. As a CS Manager, you will guide team members, drive process improvements, and ensure accurate order processing while maintaining strong customer relationships and

Qualifications

• Diploma or degree in a related field.
• 7-8 years of experience in customer service/marketing/sales/administration.

Responsibilities

• First point of escalation for CS Partners with guidance on approach to issues.
• Work autonomously within established procedures and suggest improvements; act as expert in order management and CS support.
• Ensure orders are processed accurately and queries are addressed in a timely manner.
• Plan and prioritize work; manage team workload and leave coverage to complete all tasks.
• Build and maintain customer relationships through proactive communication on order status, product availability, and delivery tracking; coordinate with vendor production lines.
• Update master data: new part numbers, price maintenance, pricing validity, and follow up with customers.
• Coordinate with suppliers for sample requests and internal design changes.

Education

Diploma/Degree in related field

Job description

Fagerdala Malaysia Sdn Bhd seeks a Customer Service Manager (Manufacturing) to lead a team of CS Partners and deliver outstanding customer experiences. You will oversee daily CS operations and partner with internal stakeholders and external customers across Malaysia and Singapore.

The role will be based at the Fagerdala Prai office. As a CS Manager, you will guide team members, drive process improvements, and ensure accurate order processing while maintaining strong customer relationships and