IB Client Support Executive - Fresh are welcome

VI Media Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Job summary

VI Media Sdn Bhd in Kuala Lumpur is seeking an IB Client Support Executive to be the main contact for clients across live chat, email, social media, and phone, handling onboarding, settings, and technical issues.

You will maintain training documents, support cross-department projects, and generate CRM reports. The role requires bilingual proficiency in Chinese and English and offers flexible shifts including afternoons and nights.

Qualifications

• Prior experience in a customer service role within the related industry is preferred.
• Familiarity with customer support tools and CRM systems.
• Proficient in verbal and written Chinese and English.

Responsibilities

• Act as the primary point of contact for clients through live chat, email, social media, and phone.
• Handle a broad range of client inquiries, including onboarding, account setup, and technical issues.
• Investigate client feedback, provide timely resolutions, and escalate complex cases when necessary.
• Maintain and update handbooks and training documentation for sales clients (e.g. Onboarding guides, video tutorials, FAQ documents).
• Ad hoc administrative and operational support; generate CRM reports when needed.

Skills

CRM tools

Chinese & English bilingual

Communication skills

Multitasking

Tools

CRM systems

Job description

IB Client Support Executive - Fresh are welcome

Client Support & Relationship Management

Act as the primary point of contact for clients through live chat, email, social media, and phone.

Handle a broad range of client inquiries, including account opening, account setup, and technical issues related to platforms and applications.

Investigate client feedback, provide timely resolutions, and escalated complex cases when necessary.

Maintain and update handbooks and training documentation for sales clients (e.g. Onboarding guides, video tutorials, FAQ documents) to reflect current operations and policy changes.

Ad Hoc Administrative & Operational Support

Support cross-departmental requests and projects, as assigned (e.g., assist with generating CRM reports when needed)

Job Requirement

Prior experience in a customer service role within the related industry is preferred.

Familiarity with customer support tools, CRM systems.

Proficient in verbal and written Chinese and English.

Excellent communication skills, with the ability to clearly convey ideas and resolve issues effectively with clients and internal teams.

Strong multitasking skills to manage multiple client inquiries and tasks while maintaining quality and meeting deadlines.

Willingness to work flexible shifts, including afternoons (up to 10 PM) and nights (up to 12 AM) as needed