Hybrid Tech Program Manager - Cross-Platform Delivery Lead

Airswift; Kuala Lumpur; Hybrid; MYR 180,000 - 320,000; Full time

Job summary

Airswift in Kuala Lumpur is seeking an experienced Technical Program Manager to lead complex, cross-functional technology initiatives across customer-facing digital platforms, loyalty capabilities, mobile applications, data integrations, and operational services. You will own end-to-end program planning and governance.

You will translate business needs into actionable requirements, manage dependencies and risks across internal teams and external vendors, and report to leadership with concise,

Qualifications

• Bachelor's degree or equivalent practical experience.
• Several years of experience leading complex technology programs, projects, or delivery portfolios.
• Proven record of delivering cross-functional initiatives from discovery and planning through launch and operational handover.
• Practical knowledge of Agile delivery, project and program governance, risk management, change management, and software release practices.
• Experience using delivery and collaboration tools such as Azure DevOps, Confluence, Microsoft 365, or equivalent platforms.
• Experience in loyalty platforms, payments, or retail systems is a strong advantage
• Experience managing internal teams, suppliers, delivery partners, and vendor dependencies.
• Experience with production operations and service transition.
• Exposure to cloud platforms such as AWS or Azure and modern distributed application architectures.
• Familiarity with AI-enabled delivery tools, automation, and responsible adoption of Agentic AI capabilities.
• Proficiency in BM & English

Responsibilities

• Proven experience as a Technical Program Manager, Technical Business Analyst, Delivery Lead, or similar role leading complex technology programs.
• Demonstrated ability to manage multiple interdependent workstreams across product, software engineering, architecture, data, security, testing, release, and operations.
• Ability to create integrated delivery plans, manage critical paths, and drive resolution of cross-team dependencies, blockers, risks, and decisions.
• Experience working with customer-facing digital products, mobile applications, APIs, cloud platforms, and complex system integrations.
• Confident stakeholder management skills, including communication with business teams, technical specialists, and third-party vendors.
• Strong ownership mindset with the ability to bring structure to ambiguity, facilitate trade-off decisions, and maintain momentum without direct authority.
• Excellent written and verbal communication, with experience producing executive summaries, governance updates, decision papers, and action trackers.
• Work closely with business stakeholders to elicit, analyse, and document detailed business and technical requirements
• Translate business needs into clear user stories, acceptance criteria, and functional specifications suitable for Agile delivery
• Translate business priorities and technical outcomes into a clear roadmap, integrated delivery plan, milestones, and measurable success criteria.
• Own end-to-end program planning and delivery across scope, schedule, dependencies, risks, issues, decisions, quality, and operational readiness.
• Coordinate cross-functional global and local delivery across product, engineering, architecture, cyber security, data, SRE, service operations, testing, release management, and business teams.
• Proactively identify critical dependencies, delivery constraints, and emerging risks, then drive accountable mitigation and resolution actions.
• Facilitate alignment on scope, sequencing, priorities, acceptance criteria, release strategy, and production-readiness requirements.
• Partner with engineering and architecture leads to ensure technical plans are realistic, understood, and aligned with target-state architecture and non-functional requirements.
• Partner with design and engineering teams to ensure requirements align with UI/UX intent, customer journeys, and technical feasibility
• Coordinate external vendors and managed service providers, including deliverables, dependencies, release activities, service transition, and issue resolution.
• Provide clear, concise, and evidence-based updates to leadership, highlighting progress, customer or business impact, key decisions, risks, and required actions.
• Support change, release, and operational-readiness activities, including cutover planning, support models, runbooks, monitoring, incident preparedness, and handover into operations.
• Promote effective collaboration, transparency, accountability, and psychological safety across distributed and cross-functional teams.

Skills

Technical program management

Requirements gathering

Vendor management

Integrated planning

Stakeholder management

Cloud & APIs

English & BM

Education

Bachelor's degree in CS/IT/Engineering/Business

Tools

Azure DevOps

Confluence

Microsoft 365

Job description

Airswift in Kuala Lumpur is seeking an experienced Technical Program Manager to lead complex, cross-functional technology initiatives across customer-facing digital platforms, loyalty capabilities, mobile applications, data integrations, and operational services. You will own end-to-end program planning and governance.

You will translate business needs into actionable requirements, manage dependencies and risks across internal teams and external vendors, and report to leadership with concise,