Hybrid: Senior Cross-Tech Systems Integration Specialist

NTT MSC Sdn Bhd; Selangor; Hybrid; MYR 90,000 - 180,000; Full time

Job summary

NTT DATA in Malaysia is seeking a Technical Services Cross Technology Systems Integration Specialist to provide expert-level client support and craft clear technical specifications. The role involves explaining options, creating fallback solutions, and progressing toward professional certifications across multiple technologies.

The incumbent will work across Networking, Data Centre, Security, Customer experience, Collaboration and End User Compute, while mentoring junior engineers and

Qualifications

• Seasoned work experience in technical implementation engineering technologies such as Networking, Data Centre, Security, Customer experience, Collaboration and End User Compute.
• Strong client engagement and presentation skills.
• Seasoned project management and report writing experience.
• Active pursuit of professional certifications across relevant domains.
• Ability to design and implement enterprise UC solutions with large-scale endpoints.

Responsibilities

• Interacts with clients on site and remote to meet complex requirements of a solution.
• Escalates unresolved problems to the relevant third parties and responds to client requests.
• Writes reports and proposals and maintains project documentation.
• Coaches and mentors junior Implementation Engineers and Technicians.
• Coordinates activities of junior engineers to meet performance targets.
• Contributes to higher complexity design work and owns responsible technologies.

Skills

Networking

Data Centre

Security

Collaboration

End User Compute

Customer experience

Education

Bachelor's degree in Information Technology or Computing

Tools

Cisco UCS/Unified Communications Manager

VMware

NICE CX

Genesys

Avaya

Border Element / Webex

Job description

NTT DATA in Malaysia is seeking a Technical Services Cross Technology Systems Integration Specialist to provide expert-level client support and craft clear technical specifications. The role involves explaining options, creating fallback solutions, and progressing toward professional certifications across multiple technologies.

The incumbent will work across Networking, Data Centre, Security, Customer experience, Collaboration and End User Compute, while mentoring junior engineers and