Hybrid: Senior Collaboration & UC Systems Integration Engineer

NTT Communications

Kuala Selangor

Hybrid

MYR 120,000 - 180,000

Full time

4 days ago

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Benefits offered by this job

Hybrid working

Global team environment

Job summary

NTT DATA is seeking a seasoned Collaboration Technical Services Systems Integration Specialist to deliver expert technical support across Networking, Data Centre, Security, and End User Compute domains. You will compile clear technical specifications and propose viable solution options while mentoring junior engineers and coordinating project activities.

The role requires extensive client engagement, cross-functional collaboration, and the ability to work under pressure, with a focus on

Qualifications

Seasoned work experience in technical implementation engineering technologies such as Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.

Responsibilities

Interacts with clients on site and remote to meet complex requirements of a solution.
Escalates unresolved problems and issues to the relevant third parties.
Responds to escalated client requests.
Escalates complex problems to the relevant third parties.
Writes reports and proposals and completes and maintains project documentation.
Assists with the documentation of standard operating procedures relating to installations and fixes.
Acts as coach and mentor to more junior Implementation Engineers and Technicians.
Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.
Included in higher complexity design work, with input to the design expected.
Expected to take ownership of relevant technologies according to domain or specialization.
Performs any other related task as required.