[Hybrid] O2C Billing Coordinator

TMF Administrative Services Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

TMF Administrative Services Malaysia Sdn. Bhd. is seeking an experienced O2C Billing Specialist in Kuala Lumpur to manage end-to-end invoicing, master data readiness, and archive processes in line with controls.

You'll partner with service lines, monitor billing accuracy, support month-end activities with Country Finance, and drive process improvements while maintaining a strong audit trail and stakeholder communications across regional teams.

Qualifications

• 5+ years of experience in O2C billing/invoicing operations, preferably in a shared service, BPO, or multi-country environment.
• Experience coordinating and prioritizing team tasks to meet deadlines.
• Good command of English (written and spoken). Additional North Asia language capability is a plus.

Responsibilities

• Responsible for North Asia billing operations and delivery (end-to-end), reporting to the O2C Billing Supervisor.
• Coordinate daily billing activities (master data readiness → invoicing → archiving) to meet agreed cut-offs.
• Partner with Service Lines to confirm billable events, resolve blockers, and keep billing on track.
• Manage workload and quality (drafts, revisions, credit notes) and validate invoice accuracy (pricing/tax/support).
• Issue, send, monitor, and archive invoices with complete supporting documentation and audit trail.
• Support month-end activities with Country Finance and act as escalation point for billing issues and disputes.
• Report on billing performance and drive SOP/process improvements, controls, and compliance support.

Skills

Billing operations

O2C processes

Stakeholder management

MS Excel

Analytical thinking

Attention to detail

English communication

Cross-functional collaboration

Education

Accounting/Finance/Business degree

Tools

MS Excel

ERP/billing tools

Outlook

Job description

TMF Group is a leading provider of administrative services, helping clients operate and invest globally with confidence. Our core service lines include accounting and tax, corporate secretarial, global governance and administration, HR and payroll, and fiduciary services. We support multinational and local clients across a wide range of industries through our global network and local expertise.

Key Responsibilities

• Responsible for North Asia billing operations and delivery (end-to-end), reporting to the O2C Billing Supervisor.
• Coordinate daily billing activities (master data readiness → invoicing → archiving) to meet agreed cut-offs.
• Partner with Service Lines to confirm billable events, resolve blockers, and keep billing on track.
• Manage workload and quality (drafts, revisions, credit notes) and validate invoice accuracy (pricing/tax/support) in line with controls.
• Issue, send, monitor, and archive invoices with complete supporting documentation and audit trail.
• Support month-end activities with Country Finance and act as escalation point for billing issues and disputes.
• Report on billing performance and drive SOP/process improvements, controls, and compliance support.

Key Requirements

• Tertiary education in Accounting, Finance, Business, or a related discipline.
• Minimum 5 years of experience in O2C billing/invoicing operations, preferably in a shared service, BPO, or multi-country environment.
• Experience coordinating and prioritizing team tasks to meet deadlines (regional/global exposure is a plus).
• Good command of English (written and spoken); additional North Asia language capability is a plus.
• Comfortable with MS Office Suite (Excel and Outlook); experience with ERP/billing tools is preferred.
• Strong stakeholder management and communication; customer-focused and comfortable working in a matrix.
• Analytical and problem-solving, able to perform root-cause analysis and drive corrective actions.
• Detail-oriented and process-minded; able to prioritize and deliver under pressure during peak/month-end periods.

With over 13,000 colleagues in more than 125 offices across 87 jurisdictions, all working to the same high standards of service and security, we provide our clients with local expertise where it is needed most. Our locations cover 92% of world GDP and 95% of FDI inflow.

With over 13,000 colleagues in more than 125 offices across 87 jurisdictions, all working to the same high standards of service and security, we provide our clients with local expertise where it is needed most. Our locations cover 92% of world GDP and 95% of FDI inflow.

We are a key part of our clients’ governance, providing the accounting, tax, payroll, fund administration and legal entity management services essential to their success. We make sure rules are followed, reputations protected and operational compliance maintained.

We are a key part of our clients’ governance, providing the accounting, tax, payroll, fund administration and legal entity management services essential to their success. We make sure rules are followed, reputations protected and operational compliance maintained.