Hybrid IT Product Support Analyst

Marsh McLennan; Kuala Lumpur; Hybrid; MYR 72,000 - 110,000; Full time

Job summary

Marsh Corporate in Kuala Lumpur invites an Analyst - IT Product Support to join the L2 team, ensuring high-quality application support across Asia Pacific. The role is hybrid with three days in the office, located at Pavilion Damansara Corporate Towers.

You will manage day-to-day activities of the technical application support team, ensure stable operations, and participate in onboarding, testing, upgrades and ongoing improvement initiatives across multiple applications.

Qualifications

• Bachelor’s degree in computer science or relevant field.
• 1-3+ years’ experience in financial services, wealth management or insurance is a plus.
• Understanding of IT technology for applications and IT Operations (ITIL).
• Hands-on knowledge in SQL scripting is required.
• Knowledge in AI/Automation solutions is a plus.

Responsibilities

• Investigates, diagnoses, and resolves application issues with stakeholders.
• Support monitoring and maintenance of applications and services; identify abnormalities.
• On-call support for business-critical applications during non-core hours.
• Collaborate with IT teams to enhance service availability.
• Assist in onboarding, testing, upgrades and improvement initiatives.

Skills

SQL scripting

ITIL processes

Team collaboration

Adaptability

Analytical problemsolving

Communication

Education

Bachelor’s degree in computer science

Tools

AI/Automation tools

Job description

Marsh Corporate in Kuala Lumpur invites an Analyst - IT Product Support to join the L2 team, ensuring high-quality application support across Asia Pacific. The role is hybrid with three days in the office, located at Pavilion Damansara Corporate Towers.

You will manage day-to-day activities of the technical application support team, ensure stable operations, and participate in onboarding, testing, upgrades and ongoing improvement initiatives across multiple applications.